Hybrid IT Customer Success Manager – Growth & Cross-Sell

NinjaOne; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Unlimited PTO

Growth opportunities

Job summary

NinjaOne is seeking a Customer Success Manager to lead relationships with a portfolio of accounts in a hybrid role based in Austin, TX or Tampa, FL. You will be the primary contact for your customers, driving product adoption, identifying upsell opportunities, and ensuring satisfaction while protecting profit for the company.

You will collaborate with customers to understand needs, propose solutions, and coordinate with internal teams.

Qualifications

• Bachelor’s degree preferred.
• Strong consultative skills and ability to overcome objections.
• Experience in account management or customer success.
• Extensive IT knowledge and ability to discuss product value.
• Familiarity with Salesforce and CRM practices.

Responsibilities

• Grow your individual book of business within existing accounts.
• Proactively engage and reach out to accounts regularly.
• As the single point of contact, identify cross-sell and upsell opportunities.
• Communicate with customers and respond to requirements quickly.
• Analyze needs to present fitting solutions.
• Nurture relationships with stakeholders to ensure satisfaction and growth.
• Research and document contact information for leads in Salesforce.
• Use Salesforce to document activities and forecast opportunities accurately.
• Maintain knowledge of market conditions and competitive activity.
• Perform other duties as needed.

Skills

Consultative communication

Relationship building

Sales targets achievement

IT knowledge

Sales pipeline management

Verbal & written communication

Education

Bachelor's degree

Tools

Salesforce

Job description

NinjaOne is seeking a Customer Success Manager to lead relationships with a portfolio of accounts in a hybrid role based in Austin, TX or Tampa, FL. You will be the primary contact for your customers, driving product adoption, identifying upsell opportunities, and ensuring satisfaction while protecting profit for the company.

You will collaborate with customers to understand needs, propose solutions, and coordinate with internal teams.