Sales Analytics Analyst

Jobvite, Inc.; Austin (TX); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Unlimited PTO

Growth opportunities

Job summary

NinjaOne is seeking a Sales Analytics Analyst to translate complex revenue and customer data into actionable insights that boost retention, adoption, and expansion across the customer lifecycle. You will work with Salesforce, SQL, Excel, and BI tools to build scalable reporting and surface insights for leadership.

In this hybrid role based in Austin or Tampa, you will partner with CS Leadership and CS Operations to drive data-driven decisions and ensure data quality across systems and datasets.

Qualifications

• 3+ years in Revenue Analytics, Sales Analytics, Customer Success Analytics, Revenue Operations, Sales Operations, or BI in a B2B SaaS context.
• Strong Salesforce proficiency with experience building and maintaining Reports & Dashboards.
• Hands-on SQL to query, analyze, and validate data.
• Strong Excel skills for data exploration and validation.
• Experience with Tableau or Power BI (Looker optional).
• Analytical mindset with ability to uncover trends and drivers.
• Excellent communication to translate findings for non-technical stakeholders.
• Understanding of SaaS lifecycle metrics (NDR, GRR, churn, retention, renewal, expansion).
• Proactive, detail-oriented, able to manage multiple priorities.
• Comfortable in fast-paced environments with evolving priorities.
• Bonus: Gainsight, Staircase, Python or similar analytics tools.

Responsibilities

• Analyze performance across the post-sales lifecycle: onboarding, adoption, health, retention, renewal, and expansion.
• Evaluate SaaS metrics (NDR, GRR, churn, renewal risk) to identify trends, risks, and opportunities.
• Build and maintain Salesforce Reports & Dashboards for CS Leadership and frontline teams.
• Use SQL to query, analyze, validate data and investigate trends beyond standard reporting.
• Create recurring reporting and visualizations using Excel, Tableau, and other BI tools.
• Identify opportunities to automate and scale recurring reporting processes.
• Partner with CS Leadership and CS Operations to translate questions into analytics.
• Collaborate with Analytics, BI, and Sales Systems to improve data quality and reporting requirements.
• Communicate findings clearly to both technical and non-technical stakeholders.

Skills

Salesforce proficiency

SQL

Excel

Tableau

Power BI

Looker

Gainsight

Python

Data storytelling

Tools

Salesforce

Tableau

Excel

Looker

Power BI

Gainsight

Job description

About the Role

NinjaOne’s continued growth requires increasingly sophisticated insights across the entire customer lifecycle. As we scale, we’re looking for a Sales Analytics Analyst who can turn complex revenue and customer data into clear, actionable insights that help our teams improve retention, adoption, and expansion.

In this role, you will focus primarily on our post-sales organization, partnering closely with our post-sales leadership team and CS Operations to build the reporting and analytics that surround the customer lifecycle. You’ll work across Salesforce and other data sources to understand customer health, adoption, renewal risk, retention, and expansion — helping leaders understand not only what is happening in the business, but why.

This is a hands‑on analytical role for someone who is equally comfortable building the reporting, digging into the data, and communicating what it means. You’ll use Salesforce, SQL, Excel, and BI tools to create scalable reporting, investigate trends, and surface insights that enable better business decisions.

Location-Hybrid in Austin, TX or Tampa, FL in the office 3 to 4 days per week (Monday, Tuesday, and Thursday)

What You’ll be Doing

• Customer Lifecycle Analytics
  • Analyze performance across the post-sales customer lifecycle, including onboarding, adoption, customer health, retention, renewal, and expansion.
  • Analyze key SaaS metrics including NDR, GRR, logo retention/churn, renewal risk, and expansion to identify trends, drivers, risks, and opportunities.
  • Investigate changes in business performance to help stakeholders understand what is happening, why it is happening, and where action may be needed.
  • Support the development and continuous improvement of KPIs and measurement frameworks across the customer lifecycle.
• Reporting & Insights
  • Build and maintain Salesforce Reports & Dashboards for Customer Success Leadership and frontline teams.
  • Use SQL to query, analyze, and validate business data, investigate trends and anomalies, and perform deeper analysis beyond standard reporting.
  • Build recurring reporting, analyses, and visualizations using Excel, Tableau, and other BI tools.
  • Ensure reporting is accurate, consistent, scalable, and provides stakeholders with clear visibility into business performance.
  • Identify opportunities to automate and scale recurring reporting and analytical processes.
• Cross-Functional Partnership
  • Partner closely with Customer Success Leadership and CS Operations to translate business questions into analytical requirements and actionable insights.
  • Partner with Analytics, BI, and Sales Systems teams to investigate data discrepancies, improve data quality, and ensure reporting requirements are represented appropriately in systems and datasets.
  • Communicate analytical findings clearly to technical and non-technical stakeholders, translating complex data into clear business implications and recommendations.
  • Balance recurring reporting, ad-hoc business questions, and longer-term analytical projects as organizational priorities evolve.
  • Other duties as needed.

About You

• 3+ years of experience in Revenue Analytics, Sales Analytics, Customer Success Analytics, Revenue Operations, Sales Operations, Business Intelligence, or a similar data-focused role; B2B SaaS experience preferred.
• Strong Salesforce proficiency, including hands-on experience building and maintaining Salesforce Reports & Dashboards.
• Hands‑on SQL experience with the ability to query, analyze, and validate business data.
• Strong proficiency in Excel and experience using data to investigate business questions and identify meaningful trends.
• Experience with Tableau (preferred) or another BI/data visualization platform such as Power BI or Looker.
• Strong analytical and problem‑solving skills with the curiosity to dig beyond the initial data and understand underlying business drivers.
• Strong communication skills with the ability to translate analytical findings into clear insights for non‑technical stakeholders.
• Understanding of SaaS customer lifecycle metrics such as NDR, GRR, churn, retention, renewal, expansion, and customer health preferred.
• Proactive and detail‑oriented, with the ability to manage multiple priorities and independently drive assigned work through completion.
• Comfortable working in a fast‑paced environment with evolving priorities and ambiguity.
• Valuable added skills: Experience with Gainsight, Staircase, Python, or other customer analytics/data tools.

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

We are a collaborative, kind, and curious community.

We honor your flexibility needs with full‑time work that is hybrid remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work‑life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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