Sales Advisor

Bupa; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension plan and life保险

Annual performance-based bonus

Onsite gyms or local discounts

Online discounts

Job summary

Bupa is hiring a telephony-based sales specialist to handle new business enquiries and retention within our UK Insurance function. You will deliver high quality client service, meet sales targets, and ensure FCA/CQC compliance.

You will own customer queries, build relationships, and contribute to service improvements while collaborating with colleagues to provide the best outcomes. A confident, ethical approach and strong written communication are essential.

Qualifications

• Telephony-based sales experience required.
• Ability to handle customer queries and resolve them effectively.
• FCA/CQC regulations awareness and compliance.

Responsibilities

• Provide quality client service to potential customers in line with Bupa standards.
• Achieve sales targets within the business plan.
• Support senior team members and drive service improvements.

Skills

Telephony sales

Customer service

Stakeholder management

Written communication

Regulatory awareness

Job description

You'll be working within our UK Insurance function, which provides a range of health insurance options which can give customers access to diagnosis, treatment and specialist support services. The benefits available to our customers include access to Bupa-approved consultants, breakthrough treatment and drugs, our 24/7 Anytime Healthline and cancer cover that comes with the Bupa cancer promise. What you'll be doing Acting as a subject matter expert you will work as part of a team handling new business enquiries and across its existing business retention portfolio. You'll provide quality support to clients in line with Bupa standards, putting them 'at the heart of everything we do' while working to achieve sales targets in line with business plans. You'll comply with regulatory and legislative requirements as appropriate and support senior team members in delivering service improvement initiatives. You'll build relationships and expand your portfolio, making your own contribution to our culture of outstanding performance. What's a typical day? You'll provide quality client service to potential customers and clients in line with Bupa standards and reputation, and make sure telephony activity requirements are achieved. You'll take ownership of customer queries, identify and understand the customers' needs and resolve them appropriately. You'll aim to achieve quality and volume targets as outlined in the business plan, whilst demonstrating a thorough understanding of Bupa products and services and sell appropriately. All your activity will comply with FCA or CQC regulations. Furthermore, you'll engage with the clients and work with peers and colleagues across Bupa to draw upon all available resources and make use of these to provide the highest quality service possible.

You MUST have telephony-based sales experience and a clear, confident technique Enthusiasm and desire to learn and understand Bupa products and policies, and understanding of the importance of working ethically and compliantly in a regulated environment An empathetic and sensitive approach whilst having engaging stakeholder management and effective relationship-building skills Excellent standard of written communication You will be a collaborative team player with the ability to take ownership of queries to resolution by using outstanding communication skills, with a consultative, credible manner A customer-focused, target-driven, flexible approach Experience in sales would be amazing, but not essential.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve.

That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time