Operational Support Advisor

Bupa; United States; Remote; USD 40,000 - 50,000; Full time

Job summary

Bupa is seeking an Operational Support Advisor to help deliver outstanding customer experiences across Health Services. You will be the first point of contact, combining first-class service with strong administrative support to ensure smooth day-to-day operations.

You will assist customers, colleagues and processes while upholding quality, compliance and care standards. A collaborative, detail-oriented approach is essential to succeed.

Qualifications

• Previous experience in a customer service and/or administrative role.
• Strong customer service skills with the ability to handle enquiries professionally, empathetically and effectively.
• Excellent verbal and written communication skills.
• High levels of accuracy and attention to detail when completing administrative tasks.
• Strong organisational skills with the ability to manage multiple priorities.
• Ability to identify, resolve and appropriately elevate issues when required.
• A collaborative approach and ability to work effectively as part of a team.
• Good IT skills and confidence using a range of systems and applications.
• Ability to remain calm and professional in a busy environment.
• Commitment to maintaining compliance with training, quality and operational standards.

Responsibilities

• Delivering exceptional customer service, ensuring every interaction is positive, professional and leaves a lasting impression.
• Actively listening to customer needs and concerns, providing timely and effective solutions.
• Taking proactive action to resolve issues and support customers when challenges arise, ensuring expectations continue to be met.
• Completing administrative tasks accurately and efficiently, maintaining documentation and records to the highest standards.
• Supporting the smooth day to day operation of the service through a range of administrative and operational activities.
• Assisting with compliance processes and supporting internal and external audit requirements.
• Completing financial administrative duties accurately and in line with Bupa standard operating procedures.
• Working collaboratively with colleagues to deliver team objectives and contribute to business success.
• Maintaining safe, organised and welcoming working environments for customers, colleagues and visitors.
• Supporting continuous improvement initiatives and helping to uphold operational excellence across the team.

Skills

Previous experience in customer

Customer service

Verbal and written communication

Attention to detail

Organisational skills

Collaboration

IT skills

Calm under pressure

Compliance awareness

Job description

As an Operational Support Advisor, you'll play an integral role in delivering an outstanding customer experience across our Health Services business. You'll be the first point of contact for many of our customers, ensuring every interaction is handled with care, professionalism and efficiency. This is a varied role where you'll combine excellent customer service with strong administrative support, helping to ensure the smooth day-to-day running of the service. You'll support customers, colleagues and operational processes while maintaining the high standards of quality, compliance and care that Bupa is known for. If you're passionate about delivering exceptional service, enjoy working in a collaborative environment and take pride in getting the details right, we'd love to hear from you. You'll help us make health happen by:

• Delivering exceptional customer service, ensuring every interaction is positive, professional and leaves a lasting impression.
• Actively listening to customer needs and concerns, providing timely and effective solutions.
• Taking proactive action to resolve issues and support customers when challenges arise, ensuring expectations continue to be met.
• Completing administrative tasks accurately and efficiently, maintaining documentation and records to the highest standards.
• Supporting the smooth day to day operation of the service through a range of administrative and operational activities.
• Assisting with compliance processes and supporting internal and external audit requirements.
• Completing financial administrative duties accurately and in line with Bupa standard operating procedures.
• Working collaboratively with colleagues to deliver team objectives and contribute to business success.
• Maintaining safe, organised and welcoming working environments for customers, colleagues and visitors.
• Supporting continuous improvement initiatives and helping to uphold operational excellence across the team.

• Previous experience in a customer service and/or administrative role.
• Strong customer service skills with the ability to handle enquiries professionally, empathetically and effectively.
• Excellent verbal and written communication skills.
• High levels of accuracy and attention to detail when completing administrative tasks.
• Strong organisational skills with the ability to manage multiple priorities.
• Ability to identify, resolve and appropriately elevate issues when required.
• A collaborative approach and ability to work effectively as part of a team.
• Good IT skills and confidence using a range of systems and applications.
• Ability to remain calm and professional in a busy environment.
• Commitment to maintaining compliance with training, quality and operational standards.

At Bupa, our purpose is simple, helping people live longer, healthier, happier lives and making a better world.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose: helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all our people to "Be You at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview to every disabled applicant who meets the minimum criteria for the role. We'll make sure you're treated fairly and offer reasonable adjustments as part of our recruitment process to anyone who needs them.

Our benefits are designed to make health happen for our people.

• Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing.