Sales Administrator

Pasona N A, Inc.; San Jose (CA); On-site; USD 52,000 - 60,000; Full time

Job summary

Pasona N A, Inc. in San Jose, CA is seeking a Sales Operations Coordinator to support order management, logistics, and OEM customer accounts, coordinating with our Japan-based manufacturing partners to ensure on-time delivery.

The role requires strong coordination, proficiency with ERP and MS Office, and Japanese language skills, with a focus on accuracy and cross-functional teamwork across Sales, Accounting, and Logistics. This is an onsite role in a global supply chain environment.

Qualifications

• Experience in sales operations, order management, or supply chain coordination.
• Proficiency with ERP systems and Microsoft Office.
• Japanese language skills required.

Responsibilities

• Create and manage Sales Orders (SO) and Purchase Orders (PO).
• Process sales transactions and issue customer invoices.
• Review and process customer POs through customer systems and portals, including PO acknowledgment.
• Maintain accurate order and customer records in ERP/customer systems.
• Coordinate delivery schedules with factories, primarily in Japan.
• Adjust shipment schedules based on customer dates and forecast needs.
• Arrange domestic and international shipments and track logistics.
• Support management of OEM customer accounts and communication with customers.
• Act as liaison between Japanese factories and overseas customers and internal departments.

Skills

Sales operations

Order management

Customer service

Supply chain coordination

Communication

Microsoft Office

ERP systems

Japanese language skills

Tools

ERP systems

Microsoft Office

Job description

Job Title :sales operations

Salary : $52k-$60K(DOE), non-exempt

Work Hours: 8:30-17:30 – 1h Lunch Break

Location : San Jose, CA Onsite

Position Summary

We are seeking a detail-oriented and proactive Sales Operations & Customer Support Coordinator to support order management, logistics coordination, and OEM customer account operations. This position will serve as a key liaison among customers, internal departments, and manufacturing sites in Japan to ensure smooth order fulfillment, on‑time delivery, and efficient supply chain operations.

Key Responsibilities

1. Sales Administration & Order Management

• Create and manage Sales Orders (SO) and Purchase Orders (PO)
• Process sales transactions and issue customer invoices
• Review and process customer POs through customer systems and portals, including PO acknowledgment
• Maintain accurate order and customer records in ERP/customer systems

2. Delivery & Demand Planning Coordination

• Coordinate delivery schedules with factories, primarily in Japan
• Adjust shipment schedules based on customer required dates (Need Date)
• Support forecast‑based purchasing and inventory planning
• Monitor order status and proactively communicate schedule changes

3. Shipping & Logistics Operations

• Arrange domestic and international shipments
• Track inbound/outbound shipments and manage logistics activities, including import/export coordination
• Prepare shipping documentation and coordinate with headquarters in Japan
• Work closely with freight forwarders and logistics providers to ensure timely delivery

4. OEM Customer Account Support

• Support management of OEM customer accounts, especially key accounts
• Monitor customer portals for demand forecasts and PO management
• Coordinate customer requests related to shipments, delivery schedules, and invoicing
• Maintain strong customer communication and ensure high service levels

5. Cross‑Functional Coordination

• Act as a liaison between Japanese factories and overseas customers regarding procurement, delivery schedules, and shipping matters
• Coordinate with internal departments such as Sales, Accounting, and Logistics
• Support smooth communication and issue resolution among all stakeholders

Qualifications

• Experience in sales operations, order management, customer service, or supply chain coordination
• Knowledge of logistics, shipping, and import/export processes preferred
• Strong organizational and multitasking skills with attention to detail
• Excellent communication and coordination abilities
• Proficiency in Microsoft Office and ERP systems
• Japanese language skills is a must.