Sales Admin & Support Analyst

EPIC iO Technologies; Irving (TX); Hybrid; USD 42,000 - 62,000; Full time

Job summary

EPIC iO Technologies in Irving, TX is looking for a Sales Administrative and Support Analyst to assist the sales team with admin tasks, lead generation, and customer support. You will prepare for discovery meetings, keep CRM records up to date, and help expand existing accounts.

The role requires a high school diploma and 0–2 years in related roles, with experience in CRM tools like Salesforce, HubSpot, or Dynamics 365.

Qualifications

• High school diploma or equivalent.
• 0–2 years in sales admin, support, or related role.
• Experience with CRM platforms (Salesforce/HubSpot/D365) and data accuracy.
• Research companies, support lead generation, and communicate professionally.
• Strong calendar management and written communication skills.
• Proficient in Microsoft 365 (Outlook, Teams, Excel, PowerPoint, Word).
• Follow defined pricing, quoting, account ownership, and escalation guidelines.
• Bachelor’s degree in business, marketing, analytics, or related field.
• Experience supporting technology/SaaS/B2B sales teams.
• Experience with prospecting tools and CRM reporting.
• Ability to identify straightforward customer needs and cross-sell opportunities.

Responsibilities

• Prepare for discovery meetings and support the sales team.
• Qualify early-stage leads and maintain accurate CRM records.
• Coordinate calendars and customer touchpoints to improve seller productivity.
• Identify straightforward opportunities to expand existing accounts.

Skills

CRM platforms

Calendar management

Microsoft 365

Written communication

Lead generation

Data accuracy

Education

High school diploma or equivalent

Bachelor's degree in business, marketing, analytics or related field

Tools

Salesforce

HubSpot

Microsoft Dynamics 365

Prospecting tools

Quote-management software

Sales enablement platforms

Job description

EPIC iO builds technology for the real world.

We help organizations see more, know more, stay connected, and act faster by bringing together AI, intelligent video, edge technology, and enterprise-grade wireless connectivity.

But the technology is only part of the story.

What really makes EPIC iO different is the people behind it.

Smart, driven people who like solving hard problems. People who dig in, challenge assumptions, move quickly, and take ownership. People who know the best ideas can come from anywhere and that solving meaningful problems takes collaboration, curiosity, and zero ego.

We’re helping protect people and critical assets. Keep businesses and remote operations connected. Make existing infrastructure smarter. Turn real-world data into action when it matters most.

And we’re building a team that wants to make an impact while doing it.

Wicked-smart people. Real-world problems. Technology that matters. And we’re just getting started.

Responsibilities & Tasks

The Sales Administrative and Support Analyst provides hands-on administrative, business development, and customer support to the sales organization. The role improves seller productivity by preparing for discovery meetings, generating and qualifying early-stage leads, maintaining accurate CRM records, coordinating calendars and customer touchpoints, and identifying straightforward opportunities to expand existing accounts. Basic reports may be run as needed, but reporting and data analysis are supporting responsibilities rather than the primary focus of the position.

Required Qualification

• High school diploma or equivalent.

• 0–2 years of experience in sales administration, sales support, business development, customer success, inside sales, operations, or a related customer-facing role.


• Experience using a CRM platform such as Salesforce, HubSpot, Microsoft Dynamics 365, or a comparable system, with strong attention to data accuracy and follow-through.


• Ability to research companies and contacts, organize information, support lead-generation activity, and communicate professionally with customers and prospects.


• Strong calendar management, organization, written communication, and prioritization skills.


• Working knowledge of Microsoft 365, including Outlook, Teams, Excel, PowerPoint, and Word.


• Ability to follow defined pricing, quoting, account-ownership, and escalation guidelines.

Desired Qualifications

• Bachelor’s degree in business, marketing, communications, analytics, or a related discipline, or an equivalent combination of education and experience.


• Experience supporting a technology, SaaS, telecommunications, IoT, security, or B2B sales organization.


• Experience with prospecting tools, lead lists, CRM reporting, quote-management software, or sales-enablement platforms.


• Comfort identifying straightforward customer needs and supporting approved cross-sell or upsell opportunities.


• Basic ability to run, review, and explain routine sales reports and spreadsheets.

Physical Requirements

• Ability to perform prolonged periods of computer-based work and participate in virtual or in-person meetings.


• Ability to communicate effectively by email, phone, video conference, and in person.


• Ability to occasionally lift and carry office or event materials weighing up to 15 pounds.

Work is generally performed in a standard office or remote-work environment. Reasonable accommodations may be available to enable qualified individuals with disabilities to perform essential functions.

EPICiOis an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications.The Company does not discriminate on the basis of any status protected by applicable federal, state, or local law.Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions of the role.