Senior Field Engineer

EPIC iO Technologies; Midland (TX); On-site; USD 85,000 - 112,000; Full time

Job summary

EPIC iO Technologies is seeking a Senior Field Engineer to support complex field technology projects with installation, configuration, testing, and troubleshooting. You will work closely with project managers, technicians, clients, and cross-functional teams to deliver deployments safely and in line with requirements.

Responsibilities include planning support, system validation, site visits, and effective communication of status and risks to stakeholders.

Qualifications

• Five or more years of field engineering, deployment, or related work.
• Strong networking, hardware configuration, and system integration knowledge.
• Proven troubleshooting, documentation, and customer communication skills.
• Ability to work with project teams and stakeholders in the field.
• Basic understanding of project management principles and risk awareness.
• Ability to work independently in the field with safety and quality in mind.

Responsibilities

• Support complex field technology projects with advanced installation, configuration, testing, and troubleshooting.
• Contribute to project plans, site readiness, technical approach, and documentation for deployments.
• Lead or support technical validation of systems before handoff to customers.
• Troubleshoot escalated issues and document root cause and corrective actions.
• Perform site visits to evaluate feasibility, design needs, risks, and safety requirements.
• Communicate status, issues, risks, and solutions with customers and teams.
• Ensure project documentation and site records are accurate and shared with stakeholders.
• Follow safety guidelines and industry standards during field work.
• Stay current on relevant technologies and share learnings to improve quality and repeatability.

Skills

Networking

Hardware configuration

System integration

Troubleshooting

Technical documentation

Customer communication

Project coordination

Safety awareness

Job description

company

About EPIC iO Technologies

EPIC iO builds technology for the real world.

We help organizations see more, know more, stay connected, and act faster by bringing together AI, intelligent video, edge technology, and enterprise-grade wireless connectivity.

But the technology is only part of the story.

What really makes EPIC iO different is the people behind it.

Smart, driven people who like solving hard problems. People who dig in, challenge assumptions, move quickly, and take ownership. People who know the best ideas can come from anywhere and that solving meaningful problems takes collaboration, curiosity, and zero ego.

We’re helping protect people and critical assets. Keep businesses and remote operations connected. Make existing infrastructure smarter. Turn real-world data into action when it matters most.

And we’re building a team that wants to make an impact while doing it.

Wicked-smart people. Real-world problems. Technology that matters. And we’re just getting started.

role

The Senior Field Engineer supports complex field technology projects by providing advanced installation, configuration, troubleshooting, technical validation, and field support for EPICiOsolutions. This role works closely with project managers, technicians, clients, and cross-functional teams to ensure complex deployments are delivered safely, accurately, and in alignment with customer and technical requirements.

Responsibilities & Tasks

• Support execution of complex field technology projects by completing advanced installation, configuration, testing, and troubleshooting tasks.


• Assistwith project plans, schedules, site readiness, technicalapproach, and project documentation for complex or higher-risk deployments.


• Lead or support technical validation of systems, configurations, and field solutions before customer handoff.


• Troubleshoot escalated technical issues during project execution and document root cause, corrective actions, and lessons learned.


• Conduct site visits and assessments to evaluate feasibility, design needs, site risks, materials, safety requirements, and customer readiness.


• Collaborate with customers, project managers, technicians, and stakeholders to communicate technical status, issues, risks, and recommended solutions.


• Ensure project documentation, technical notes, compliance measures, and site records are complete,accurate, and shared withappropriate stakeholders.


• Follow and reinforce safety guidelines, industry standards, customer requirements, and company processes for field work.


• Stay current on relevant technologies and share field learnings that improve project quality, efficiency, and repeatability.

Required Qualifications

• Five or more years of experience in field engineering, system installation, technical troubleshooting, or related field deployment work.


• Strong technical knowledge of networking, hardware configuration, system integration, installation, and troubleshooting practices.


• Strong problem-solving, analytical thinking, technical documentation, and customer communication skills.


• Ability to work collaboratively with project teams, field teams, customers, and cross-functional stakeholders.


• Basic understanding of project management principles, scope, dependencies, documentation, and risk management.


• Ability to work independently in the field while meeting safety, quality, and customer requirements.

Desired Qualifications

• Relevant technical certifications.


• Experience with wireless technologies, IoT solutions, CCTV, access control, system integration, or networked video systems.


• Previouscustomer support, field service, or complex field deployment experience.

Physical Requirements

• Ability to travel as needed for on-site projects.


• Comfortable working in outdoor, industrial, construction, and customer site environments.


• Ability to lift, move, and handle technical equipment safely.


• Ability to stand, walk, bend, climb, and work around active job sites asrequired.


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Equal Employment Opportunity

EPICiOis an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications.The Company does not discriminate on the basis of any status protected by applicable federal, state, or local law.Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions of the role.