Sales Admin & Support Analyst

Epic IO Technologies; United States; Hybrid; USD 52,000 - 68,000; Full time

Job summary

Epic IO Technologies is seeking a Sales Administrative and Support Analyst to assist the sales team with administrative tasks, lead generation, and CRM maintenance. The role focuses on improving seller productivity by organizing discovery meeting prep, qualifying early-stage leads, and coordinating calendars and customer touchpoints.

The position also involves data handling, basic reporting, and adherence to pricing and escalation guidelines, with work conditions spanning standard office and

Qualifications

• High school diploma or equivalent.
• 0–2 years of experience in sales administration, sales support, business development, customer success, inside sales, operations, or a related customer-facing role.
• Experience using a CRM platform such as Salesforce, HubSpot, Microsoft Dynamics 365, or a comparable system, with strong attention to data accuracy and follow-through.
• Ability to research companies and contacts, organize information, support lead-generation activity, and communicate professionally with customers and prospects.
• Strong calendar management, organization, written communication, and prioritization skills.
• Working knowledge of Microsoft 365, including Outlook, Teams, Excel, PowerPoint, and Word.
• Ability to follow defined pricing, quoting, account-ownership, and escalation guidelines.

Responsibilities

• Provide hands-on administrative, business development, and customer support to the sales organization.
• Prepare for discovery meetings, generate and qualify early-stage leads, and maintain accurate CRM records.
• Coordinate calendars and customer touchpoints; identify opportunities to expand existing accounts.
• Run basic reports as needed; reporting and data analysis are supporting responsibilities.

Skills

CRM platforms

Lead research

Calendar management

Communication skills

Data accuracy

Pricing guidelines

Education

Bachelor’s degree in business/marketing/communications/analytics

Tools

Microsoft 365

Quote-management software

Sales-enablement platforms

Job description

Responsibilities & Tasks

The Sales Administrative and Support Analyst provides hands-on administrative, business development, and customer support to the sales organization. The role improves seller productivity by preparing for discovery meetings, generating and qualifying early-stage leads, maintaining accurate CRM records, coordinating calendars and customer touchpoints, and identifying straightforward opportunities to expand existing accounts. Basic reports may be run as needed, but reporting and data analysis are supporting responsibilities rather than the primary focus of the position.

Required Qualification

• High school diploma or equivalent.
• 0–2 years of experience in sales administration, sales support, business development, customer success, inside sales, operations, or a related customer-facing role.
• Experience using a CRM platform such as Salesforce, HubSpot, Microsoft Dynamics 365, or a comparable system, with strong attention to data accuracy and follow-through.
• Ability to research companies and contacts, organize information, support lead-generation activity, and communicate professionally with customers and prospects.
• Strong calendar management, organization, written communication, and prioritization skills.
• Working knowledge of Microsoft 365, including Outlook, Teams, Excel, PowerPoint, and Word.
• Ability to follow defined pricing, quoting, account-ownership, and escalation guidelines.

Desired Qualifications

• Bachelor’s degree in business, marketing, communications, analytics, or a related discipline, or an equivalent combination of education and experience.
• Experience supporting a technology, SaaS, telecommunications, IoT, security, or B2B sales organization.
• Experience with prospecting tools, lead lists, CRM reporting, quote-management software, or sales-enablement platforms.
• Comfort identifying straightforward customer needs and supporting approved cross-sell or upsell opportunities.
• Basic ability to run, review, and explain routine sales reports and spreadsheets.

Physical Requirements

• Ability to perform prolonged periods of computer-based work and participate in virtual or in-person meetings.
• Ability to communicate effectively by email, phone, video conference, and in person.
• Ability to occasionally lift and carry office or event materials weighing up to 15 pounds.

Work is generally performed in a standard office or remote-work environment. Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions of the role.

Equal Employment Opportunity

EPICiOis an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications.The Company does not discriminate on the basis of any status protected by applicable federal, state, or local law.Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions of the role.