Sales Admin Specialist — Setup & Service Coordination

Waste Pro USA; Kenner (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Waste Pro USA is seeking a Sales Administration setup specialist in New Orleans, LA to own the end-to-end customer setup process from sale through first billing. You will resolve issues across sales, finance, dispatch, and operations while ensuring on-time delivery and accurate documentation.

The role requires coordinating with multiple teams, administering Welcome Packets, and tracking service metrics to ensure customer satisfaction and successful onboarding.

Responsibilities

• Own the setup process from time of sale to first billing and ensure timely customer setup.
• Resolve setup problems by coordinating with sales, finance, dispatch, operations and container shop.
• Reduce setup errors by identifying and addressing issues proactively.
• Interface with sales, operations and container shop to coordinate for customer delivery and service adjustments; perform initial setups and follow-ups.
• Verify service achievement by administering the Welcome Packet and coordinating follow-up meetings or calls.
• Track and prepare metrics reports.
• Be proficient with setup database, job aids and filing procedures.
• Support container inventory and maintenance tracking.
• Support sales, operations, dispatch and finance departments.

Job description

Waste Pro USA is seeking a Sales Administration setup specialist in New Orleans, LA to own the end-to-end customer setup process from sale through first billing. You will resolve issues across sales, finance, dispatch, and operations while ensuring on-time delivery and accurate documentation.

The role requires coordinating with multiple teams, administering Welcome Packets, and tracking service metrics to ensure customer satisfaction and successful onboarding.