Sales Admin

HR Works, Inc.; City of Rochester (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

HR Works, Inc. is seeking a Sales Administrative Specialist to support the sales team and manage order processing. You will use NetSuite CRM/ERP and TEAMS for POs, SOs, and customer data management, ensuring accurate records and timely communication.

The role requires an Associate degree and 3+ years in sales administration; telecom experience is a plus. Daily duties include order status updates, invoicing, and order fulfillment coordination with internal teams.

Qualifications

• Associate’s degree in business or related field required.
• A minimum of 3 years of experience in a sales administrative role or equivalent combination of education and experience.
• Experience in telecom industry preferred.
• Proven work experience in account management.
• Experience with CRM/ERP software preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Collaborate with and support assigned sales team to achieve monthly quota.
• Use NetSuite CRM/ERP and TEAMS for order processing including POs and SOs.
• Enter and update customer and vendor account information.
• Answer phone calls and direct to appropriate party.
• Process RMAs and VRAs as well as replacement orders.
• Process payments (credit cards, PayPal, etc.).
• Create shipping labels for returns and monitor order statuses.
• Deliver excellent customer service to ensure satisfaction.

Skills

CRM/ERP NetSuite

Microsoft Office

Customer service

Data entry

Team collaboration

Phone support

Education

Associate degree in business

Tools

NetSuite CRM/ERP

TEAMS

UPS/FedEx tracking

Job description

To perform this job successfully, an individual must perform each essential duty satisfactorily:

• Collaborate with and support assigned sales team members to achieve monthly team quota
• Utilize NetSuite’s CRM/ERP software as well as using TEAMS for all aspects of order processing to include
• Purchase Orders (POs), Sales Orders (SOs), equipment returns as well as entering and updating customer and vendor account information.
• Answer incoming phone calls on the Tri Tower Telecom operator line and direct to the appropriate party
• Entering V-Quotes (Data entry for part number cost quotes from vendors in NetSuite)
• Daily monitoring of Sales order statuses and communicate to sales rep and customer when needed.
• Send/email customers their shipping tracking numbers after orders ship
• Daily auditing and tracking of incoming POs using UPS, FedEx, USPS and freight company websites.
• Simultaneously manage multiple sales administration tasks with the highest level of accuracy and details
• Maintain communication with internal departments for order status and fulfillment
• Process RMAs (customer returns) and VRAs (vendor returns when applicable) as well as replacement orders
• Process credit card, PayPal and other payments
• FedEx and UPS - create shipping labels for customer returns when needed (PO’s and ebay orders occasionally)
• Attend sales meetings and assist with addressing sales strategies as needed
• Deliver excellent customer service to ensure ongoing sales and a high level of customer satisfaction
• Performs other duties as assigned

EDUCATION AND EXPERIENCE

• Associate’s degree in business or related field required
• A minimum of 3 years of experience in a sales administrative role, or equivalent combination of education and experience required
• Experience working in the Telecom Industry preferred
• Proven work experience in account management
• Experience with CRM/ERP software preferred
• Proficient in Microsoft Office Suite