Sales Admin

HR-Work; City of Rochester (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

HR-Work in Rochester, NY seeks a Sales Administrative professional to support a busy sales team and ensure seamless order processing. You will use NetSuite CRM/ERP and Microsoft Teams for handling POs, SOs, returns, and customer/vendor data, while maintaining accurate records and proactive communication with customers and internal teams.

The ideal candidate has a minimum of 3 years in sales administration, associates degree in business, and experience with CRM/ERP systems.

Qualifications

• Associate degree in business or related field is required.
• Minimum of 3 years of experience in a sales administrative role or equivalent.
• Experience in the Telecom industry is preferred.
• Proven work experience in account management.
• Experience with CRM/ERP software is preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Collaborate with and support assigned sales team to achieve monthly team quota.
• Utilize NetSuite CRM/ERP and TEAMS for order processing (POs, SOs, returns) and updating accounts.
• Enter and update customer and vendor information in systems.
• Answer calls on the operator line and direct to the appropriate party.
• Enter data for part number cost quotes from vendors in NetSuite (V-Quotes).
• Monitor sales order statuses and inform sales reps and customers as needed.
• Send shipping tracking numbers to customers after orders ship.
• Audit and track incoming POs via shipping carriers and websites.
• Manage multiple admin tasks with high accuracy and detail.
• Coordinate with internal departments for order status and fulfillment.
• Process RMAs, VRAs, and replacement orders; handle payments.
• Create shipping labels for returns when needed (and for occasional PO/ebay orders).
• Attend sales meetings and assist with sales strategies as needed.
• Deliver excellent customer service to sustain sales and satisfaction.

Skills

Sales admin

Customer service

Communication

Data entry

Account management

Education

Associate’s degree in business or related field

Tools

NetSuite CRM/ERP

Microsoft Teams

Microsoft Office Suite

Job description

To perform this job successfully, an individual must perform each essential duty satisfactorily:

• Collaborate with and support assigned sales team members to achieve monthly team quota
• Utilize NetSuite’s CRM/ERP software as well as using TEAMS for all aspects of order processing to include
• Purchase Orders (POs), Sales Orders (SOs), equipment returns as well as entering and updating customer and vendor account information.
• Answer incoming phone calls on the Tri Tower Telecom operator line and direct to the appropriate party
• Entering V-Quotes (Data entry for part number cost quotes from vendors in NetSuite)
• Daily monitoring of Sales order statuses and communicate to sales rep and customer when needed.
• Send/email customers their shipping tracking numbers after orders ship
• Daily auditing and tracking of incoming POs using UPS, FedEx, USPS and freight company websites.
• Simultaneously manage multiple sales administration tasks with the highest level of accuracy and details
• Maintain communication with internal departments for order status and fulfillment
• Process RMAs (customer returns) and VRAs (vendor returns when applicable) as well as replacement orders
• Process credit card, PayPal and other payments
• FedEx and UPS - create shipping labels for customer returns when needed (PO’s and ebay orders occasionally)
• Attend sales meetings and assist with addressing sales strategies as needed
• Deliver excellent customer service to ensure ongoing sales and a high level of customer satisfaction
• Performs other duties as assigned

EDUCATION AND EXPERIENCE

• Associate’s degree in business or related field required
• A minimum of 3 years of experience in a sales administrative role, or equivalent combination of education and experience required
• Experience working in the Telecom Industry preferred
• Proven work experience in account management
• Experience with CRM/ERP software preferred
• Proficient in Microsoft Office Suite