Account Representative

Big Joe California North Inc; Hayward (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Big Joe California North Inc. is seeking an Account Representative to serve as the primary liaison for customers, building long-lasting relationships and matching products to client needs.

You will work with the sales team to manage orders, quotes, and documents, while collaborating with internal departments to ensure timely fulfillment and high customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent required.
• Minimum 2 years of related experience.
• Experience with NetSuite or other sales software.
• Proficient in MS Office.

Responsibilities

• Serve as main point of contact for client concerns and needs.
• Coordinate with sales team by managing sales orders, quotes, and filing documents.
• Collaborate with internal departments to fulfill client needs.
• Maintain updated knowledge of company products and services.
• Process orders accurately and timely; coordinate invoicing with accounting.

Skills

Excellent verbal communication

Written communication

Analytical skills

Ability to work under pressure

Organization and time management

Customer service

Attention to detail

Adaptability and problem-solving

Education

Bachelor’s Degree or equivalent

Tools

NetSuite

MS Office

Job description

Description

The Account Representative will act as a point of contact for the customers. This position will build long-lasting, mutually beneficial relationships with the customer, always striving to find the product that best fit the customer needs. This position works with other departments to ensure customer needs are meet in a timely manner.

Requirements

DUTIES AND RESPONSIBILITIES

• Serve as a main point of contact in all matters to client concerns and needs
• Coordinate with sales team by managing sales orders, quotes, and filing important documents and communicating relevant information.
• Collaborating with internal departments to facilitate client need fulfillment
• Maintain updated knowledge of company products and services
• Handle the processing of all orders with accuracy and timeliness
• Act as a client advocate with a focus on improving customer experience
• Make outbound calls to existing customer base reviewing potential opportunities
• Promotion of our products to new and existing clients through daily calling and walk-ins
• Proactively remain connected to clients and engage on a regular effective basis in a given territory
• Must be able to work with limited supervision in an extremely fast paced environment, while maintaining the highest level of professionalism
• Create sales order, PO’s to vendors, handle lease documents and submit completed sales orders for allied to accounting to invoice with POD, PO’s and supporting files
• Work with the outside sales team to ensure upsell opportunities and increase overall value
• Meet and exceed sales KPI metrics for emails, calls, and meetings
• Provide clients and prospects with detailed proposals and consultations via phone and email
• Performs other duties as needed

REQUIRED SKILLS/ABILITIES:

• Excellent verbal/ written communication and presentation skills.
• Strong analytical skills to identify trends and sales patters
• Ability to work at a fast pace and under pressure.
• Excellent organizational, time management, follow-through and multitask skills
• Advanced customer service skills.
• Superior attention to detail
• Adaptability and strong problem-solving skills
• Knowledge of the industry is recommended but not required.
• Proactive, self-started with good judgement and ability to work unsupervised

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree/High School Diploma or equivalent required.
• At least 2 years of related experience and execution of similar duties
• Previous experience with NetSuite or other sales software.
• Proficient in MS Office