Sales & Account Support Coordinator

Cesna Recruitment; Hackensack (NJ); Vor Ort; USD 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Comprehensive health insurance

401K

PTO

Zusammenfassung

Cesna Recruitment is seeking a Sales & Account Support Coordinator to build and manage relationships with independent and specialty retailers worldwide. The role ensures accurate order processing and proactive engagement to drive sell-in and sell-through, while supporting the Sales Director and VP of Sales with analytics and project work.

The ideal candidate is detail-oriented, highly organized, and capable of coordinating cross-functional efforts to support sales growth initiatives.

Qualifikationen

• Experience in wholesale, sales operations, or account coordination preferred.
• Strong communication skills and ability to multitask with deadlines.
• Experience with ERP systems (NES preferred) and spreadsheets.

Aufgaben

• Serve as primary contact for independent and specialty store accounts.
• Handle order processing, status tracking, and coordination with Operations.
• Prepare sales decks, market materials, and report on performance.
• Collaborate cross-functionally with Marketing, Merchandising, and Finance.

Kenntnisse

Sales support

Account coordination

Communication

Organizational skills

Cross-functional work

Analytical thinking

Tools

NES

Excel

Sheets

Sales reporting tools

Jobbeschreibung

[Job Summary]

The Sales & Account Support Coordinator plays a key role in supporting overall sales

organization while taking ownership of building, managing, and growing relationships with

independent and specialty retailers across domestic and international markets.

This role ensures accounts receive exceptional service, accurate order processing, and proactive

engagement to increase sell-in and sell-through. In addition to focusing on Independent &

Specialty business development, the position also provides day-to-day administrative, analytical,

and project support to the Sales Director and VP of Sales.

A successful candidate will be detail-oriented, proactive, highly organized, and capable of

coordinating cross-functional efforts to support sales growth initiatives.

[Job Description]

Account Management & Sales Development

• Serve as the primary contact for independent and specialty store accounts while supporting all other accounts as needed.
• Build account relationships through proactive outreach, seasonal check-ins, reorder support, and assortment recommendations.
• Introduce new product launches through tools such as:
  • Market-specific line sheets
  • Curated assortments
  • Seasonal product highlight campaigns
• Plan and host virtual line review meetings or group product launch presentations for independent retailers.
• Identify new business opportunities, account expansion potential, and cross-selling opportunities.
• Provide general support to the Sales Director and VP of Sales, assisting in account follow-ups, presentations, sales reports, and ongoing sales initiatives.

Order Management & ERP (NES) Processing

• Enter customer orders into NES with accuracy
• Monitor order status, allocations, and backorders; coordinate with Operations and Logistics to secure on- me fulfillment.
• Track shipments, resolve order discrepancies, and prepare revised documentation as needed.
• Review account performance weekly to identify replenishment opportunities or low- inventory risk.

Sales Support, Reporting & Coordination

• Support the Sales VP and Sales Director on daily tasks, sales analyses, and strategic projects.
• Assist in preparing sales decks, assortment proposals, market mee ng materials, and trade show support documents.
• Compile customer feedback to share with internal teams (Merchandising, Marketing, Product Development).
• Maintain organized sales files, line sheets, pricing lists, and customer-specific documents.

Cross-Functional Collaboration

• Complete customer, vendor, and partner templates?including onboarding forms, compliance documents, product setup sheets by coordinating with Sales, Merchandising, Marketing, Operations, and Finance.
• Collaborate with Merchandise Planning to align inventory availability, promotional calendars, and reorder flows.
• Partner with Marketing/Creative to ensure product content, images, and descriptions are accurate and compelling.
• Identify inefficiencies in reporting, product setup, or order flow; propose process improvements that support the scalability of the Sales team.

• -2+ years of experience in wholesale, sales operations, account coordination, or customer support (jewelry/fashion preferred but not required).
• -Strong communication skills ? written, verbal, and interpersonal.
• -Highly organized, with the ability to multitask and manage deadlines.
• -Experience with ERP systems (NES preferred), Excel/Sheets, and sales reporting tools.
• -Proactive mindset with a willingness to take initiative and drive growth.
• -Strong analytical skills and attention to detail.
• -Ability to work cross-functionally with Sales, Merchandising, Marketing, and Operations.

• Comprehensive health insurance, 401K, PTO, sick days