Sage HCM Implementation Lead & Client Success

Baker Tilly; United States; Remote; USD 100,000 - 182,000; Full time

Job summary

Baker Tilly is seeking a Sage HCM Implementation & Support Manager to lead client implementations and provide ongoing functional and technical support for Sage HCM solutions. This client-facing role guides customers through the full implementation lifecycle—from requirements gathering and configuration through go-live and post-implementation support.

The ideal candidate has hands-on HCM implementation experience, understands HR and payroll processes, and can translate business requirements

Qualifications

• 5+ years of experience implementing, configuring, or supporting Sage HCM or comparable HRIS solutions.
• Strong understanding of HRIS/HCM processes and employee lifecycle management
• Experience gathering client requirements and translating them into system configurations
• Experience troubleshooting Sage HCM system and configuration issues
• Strong client-facing consulting and communication skills
• Ability to manage multiple client projects and support requests simultaneously
• Strong analytical and problem-solving skills
• Excellent attention to detail and commitment to data accuracy
• Ability to independently research and resolve unfamiliar system issues
• Comfortable leading client meetings, system demonstrations, and training sessions

Responsibilities

• Lead or support Sage HCM implementations for new clients
• Conduct client discovery sessions to understand HR, payroll, timekeeping, and business requirements
• Translate business requirements into Sage HCM configurations
• Configure employee structures, hierarchies, policies, workflows, security, timekeeping, and other HCM functionalities
• Assist with employee data conversion, validation, and migration
• Configure and testing workflows, approvals, notifications, and business processes
• Support integrations between Sage HCM and payroll, accounting, benefits, timekeeping, and other third-party applications
• Following implementation plans and managing assigned implementation tasks and deliverables
• Coordinating user acceptance testing and assisting clients with identifying and resolving issues before go-live
• Supporting clients’ go-live activities and transitioning customers into ongoing support
• Client Support & Optimization
• Providing ongoing functional and technical support to Sage HCM clients
• Troubleshooting employee setup, timesheets, workflows, security, reporting, configuration, and system errors
• Researching issues, identifying root causes, and providing clients with clear resolutions
• Assisting clients with configuration changes as their organizations and processes evolve
• Reviewing existing Sage HCM environments and recommending improvements or best practices
• Managing client support requests and communicating status, next steps, and resolutions
• Escalating software defects or complex technical issues to Sage or other appropriate resources when necessary
• Maintaining clear documentation of client configurations, issues, and resolutions
• Training HR administrators, payroll teams, managers, and other users on Sage HCM functionality
• Developing client-specific procedures, documentation, and training materials
• Explaining system functionality in practical terms to both technical and non-technical users
• Advising clients on Sage HCM process improvements and system best practices
• Building strong, long-term client relationships and serving as a trusted Sage HCM resource
• Identifying opportunities for clients to expand or improve their use of Sage HCM
• Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs – seek knowledge
• Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals
• Enjoy friendships, social activities and team outings that encourage a work-life balance

Skills

Client-facing consulting

HRIS/HCM processes

Requirements gathering

Sage HCM troubleshooting

Project management

Analytical thinking

Data accuracy

Research skills

Client meetings

Training sessions

Tools

Sage HCM

Microsoft Excel

Job description

Baker Tilly is seeking a Sage HCM Implementation & Support Manager to lead client implementations and provide ongoing functional and technical support for Sage HCM solutions. This client-facing role guides customers through the full implementation lifecycle—from requirements gathering and configuration through go-live and post-implementation support.

The ideal candidate has hands-on HCM implementation experience, understands HR and payroll processes, and can translate business requirements