Sage HCM Implementation & Support Lead

Baker Tilly (US); United States; On-site; USD 100,000 - 182,000; Full time

Job summary

Baker Tilly Advisory Group, LP is seeking a Sage HCM Implementation & Support Manager to lead client implementations and provide ongoing functional and technical support for Sage HCM solutions.

In this client-facing role you will guide customers through the full implementation lifecycle, customize configurations, train users, and ensure go-live success while delivering value and building trusted advisor relationships.

Qualifications

• 5+ years of experience implementing, configuring, or supporting Sage HCM.
• Strong understanding of HRIS/HCM processes and employee lifecycle management.
• Experience gathering client requirements and translating them into system configurations.
• Excellent client-facing communication and problem-solving skills.
• Ability to independently research and resolve unfamiliar system issues.

Responsibilities

• Lead Sage HCM implementations for new clients.
• Conduct client discovery sessions to understand HR, payroll, timekeeping, and business requirements.
• Translating business requirements into effective Sage HCM configurations.
• Configuring employee structures, organizational hierarchies, policies, workflows, security, timekeeping, and other HCM functionalities.
• Assisting with employee data conversion, validation, and migration.
• Configuring and testing workflows, approvals, notifications, and business processes.
• Supporting integrations between Sage HCM and payroll, accounting, benefits, timekeeping, and other third‑party applications.
• Following implementation plans and managing assigned implementation tasks and deliverables.
• Coordinating user acceptance testing and assisting clients with identifying and resolving issues before go‑live.
• Supporting clients’ go‑live activities and transitioning customers into ongoing support.
• Maintaining clear documentation of client configurations, issues, and resolutions.
• Client Training & Consulting: Training HR administrators, payroll teams, managers, and other users on Sage HCM functionality.

Skills

Client-facing

Communication

Analytical thinking

Problem solving

Project management

Tools

Sage HCM

Job description

Baker Tilly Advisory Group, LP is seeking a Sage HCM Implementation & Support Manager to lead client implementations and provide ongoing functional and technical support for Sage HCM solutions.

In this client-facing role you will guide customers through the full implementation lifecycle, customize configurations, train users, and ensure go-live success while delivering value and building trusted advisor relationships.