Sage HCM Implementation & Support Lead

Baker Tilly; Oregon; Ibrido; USD 98.000 - 158.000; Tempo pieno

Descrizione del lavoro

Baker Tilly is seeking a Sage HCM Implementation & Support Consultant to lead client implementations and provide ongoing functional and technical support for Sage HCM solutions. This client-facing role guides customers through the full implementation lifecycle—from requirements gathering and configuration to testing, training, go-live, and post-implementation support.

The ideal candidate has hands-on HCM implementation experience, understands HR and payroll processes, and can guide clients

Competenze

• 3+ years of experience implementing, configuring, or supporting Sage HCM or comparable HCM/HRIS solutions.
• Strong understanding of HRIS/HCM processes and employee lifecycle management.
• Experience gathering client requirements and translating them into system configurations.
• Experience troubleshooting Sage HCM system and configuration issues.
• Strong client-facing consulting and communication skills.
• Ability to manage multiple client projects and support requests simultaneously.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and commitment to data accuracy.
• Ability to independently research and resolve unfamiliar system issues.
• Comfortable leading client meetings, system demonstrations, and training sessions.

Mansioni

• Be a trusted member of the engagement team and responsible for Sage HCM implementation.
• Leading or supporting Sage HCM implementations for new clients.
• Conducting client discovery sessions to understand HR, payroll, timekeeping, and business requirements.
• Translating business requirements into effective Sage HCM configurations.
• Configuring employee structures, organizational hierarchies, policies, workflows, security, timekeeping, and other HCM functionalities.
• Assisting with employee data conversion, validation, and migration.
• Configuring and testing workflows, approvals, notifications, and business processes.
• Supporting integrations between Sage HCM and payroll, accounting, benefits, timekeeping, and other third-party applications.
• Following implementation plans and managing assigned implementation tasks and deliverables.
• Coordinating user acceptance testing and assisting clients with identifying and resolving issues before go-live.
• Supporting clients' go-live activities and transitioning customers into ongoing support.
• Providing ongoing functional and technical support to Sage HCM clients.
• Troubleshooting employee setup, timesheets, workflows, security, reporting, configuration, and system errors.
• Researching issues, identifying root causes, and providing clients with clear resolutions.
• Assisting clients with configuration changes as their organizations and processes evolve.
• Reviewing existing Sage HCM environments and recommending improvements or best practices.
• Managing client support requests and communicating status, next steps, and resolutions.
• Escalating software defects or complex technical issues to Sage or other appropriate resources when necessary.
• Maintaining clear documentation of client configurations, issues, and resolutions.
• Training HR administrators, payroll teams, managers, and other users on Sage HCM functionality.
• Developing client-specific procedures, documentation, and training materials.
• Explaining system functionality in practical terms to both technical and non-technical users.
• Advising clients on Sage HCM process improvements and system best practices.
• Building strong, long-term client relationships and serving as a trusted Sage HCM resource.
• Identifying opportunities for clients to expand or improve their use of Sage HCM.
• Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs - seek knowledge.
• Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients.
• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals.
• Enjoy friendships, social activities and team outings that encourage a work-life balance.

Conoscenze

Client-facing

Project management

Communication

Analytical thinking

HR knowledge

Strumenti

Sage HCM

HRIS

Payroll systems

Descrizione del lavoro

Baker Tilly is seeking a Sage HCM Implementation & Support Consultant to lead client implementations and provide ongoing functional and technical support for Sage HCM solutions. This client-facing role guides customers through the full implementation lifecycle—from requirements gathering and configuration to testing, training, go-live, and post-implementation support.

The ideal candidate has hands-on HCM implementation experience, understands HR and payroll processes, and can guide clients