Safety Observer, Patient Attendant Aide

Jobtailor; Durham (NC); On-site; USD 42,000 - 68,000; Full time

Job summary

Jobtailor seeks a qualified candidate to support bedside and virtual nursing teams by monitoring patients remotely, communicating status changes, and documenting observations in the electronic health record.

The role requires maintaining patient confidentiality, following safety protocols, and escalating unsafe events promptly while collaborating on care plans.

Qualifications

• Completion of a high school diploma or equivalent.
• Enrollment in nursing or medical programs strongly preferred.
• BLS certification must be maintained/completed by orientation.
• CPI certification strongly preferred.
• Experience with telehealth technology and patient observation.

Responsibilities

• Perform work under supervision of a registered nurse or virtual RN.
• Maintain direct virtual observation and visualization of identified patients.
• Monitor changes in patients' physical, emotional, and mental conditions.
• Communicate patient status to bedside and virtual nursing teams.
• Document observations in the electronic health record.
• Escalate unsafe events through alarms or redirections.
• Collaborate with bedside and virtual staff on safety plans of care.
• Assist with continual service improvement and process reviews.

Skills

Telehealth Technology

Basic First Aid

CPR Administration

Patient Observation

Behavioral Principles Knowledge

Education

High School Diploma or equivalent

Enrollment in Nursing/Medical programs

Nurse Aide Registry preferred

Tools

RSO Carts

Audio/Video Equipment

Job description

• Perform work under the supervision of a registered nurse or virtual registered nurse
• Maintain constant direct virtual observation and visualization of identified patients using approved telehealth technology
• Virtually monitor changes in patients' physical, emotional, and mental conditions
• Communicate patient status and changes to bedside and virtual nursing teams
• Observe and report patients' behavioral changes
• Document observations in the electronic health record
• Escalate unsafe events through alarms or redirections
• Monitor patients in seclusion and/or restraint
• Collaborate with bedside and virtual nursing staff on patient safety plans of care
• Participate in reviewing work-area activities and processes and assist with continual service improvement
• Comply with regulatory and legal requirements
• Find and order RSO carts when needed
• Make workstation assignments each shift
• Receive handoff from bedside nursing staff and share observation details with assigned RSO
• Help bedside teams set up carts, troubleshoot audio/video issues, and discontinue carts

Requirements

• Completion of a high school diploma or equivalent
• In-patient hospital experience preferred
• Enrollment in nursing or medical programs strongly preferred
• Listing on the Nurse Aid Registry of North Carolina preferred
• If not meeting the Nurse Aid Registry requirement, must start the process within 1 year of employment and complete it within 2 years
• BLS certification must be maintained/completed by the end of new hire orientation
• CPI certification strongly preferred
• Technology skills
• Understanding of basic first aid and CPR, with ability to administer them if needed
• Ability to work with minimal supervision
• Ability to maintain patient confidentiality and patient rights
• Good time management skills
• Good physical strength and stamina
• Knowledge of sanitation, personal hygiene, infection control, and basic health and safety precautions in a healthcare environment
• Knowledge of behavioral principles and individual responses to stressors
• Ability to establish and maintain effective working relationships with patients and hospital staff
• Ability to remain calm in stressful situations
• Ability to maintain routine records and prepare reports
• Ability to recognize patients in emergency states and seek appropriate assistance
• Ability to understand, follow, and communicate oral and written instructions accurately
• Ability to apply proper body mechanics and safety

Core Competencies

Demonstrates proficiency in virtual patient monitoring, effective communication with nursing teams, and adherence to healthcare regulations. Capable of maintaining patient confidentiality while providing compassionate care and support in high-stress environments.

Highest-signal resume keywords

• BLS Certification
• CPI Certification
• Patient Monitoring
• Electronic Health Record Documentation
• Infection Control Knowledge

ATS Optimization Keywords

Hard Skills

• Telehealth Technology
• Basic First Aid
• CPR Administration
• Patient Observation
• Behavioral Principles Knowledge

Soft Skills

• Effective Communication
• Time Management
• Calmness Under Stress
• Relationship Building
• Minimal Supervision

Certifications & Qualifications

• BLS Certification
• CPI Certification

Industry Keywords

• Patient Confidentiality
• Healthcare Regulations
• In-patient Hospital Experience
• Nurse Aid Registry
• Sanitation and Hygiene

Tools & Technologies

• RSO Carts
• Audio/Video Equipment