Travel-Savvy Account Management Associate

Navan; New York (NY); On-site; USD 91,693,000 - 123,213,000; Full time

Job summary

Navan is seeking an Account Management Associate in New York to support our travelers and commercial customers. You will be the front line, addressing needs, solving issues, and providing feedback to product teams to improve platforms.

You will partner with Commercial teams, manage a high volume of accounts, and drive KPI-driven results, including adoption and retention, while negotiating renewals and shaping engagement strategies.

Qualifications

• Bachelor's degree or similar relevant working experience.
• 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company.
• Proven track record of managing a high volume of accounts from onboarding through the customer lifecycle.

Responsibilities

• Effectively partner with Commercial customers to ensure excellent customer experience through timely, accurate communications.
• Maintain a deep understanding of Navan's product and discuss relevant features with customers.
• Partner with Commercial Account Managers on account prioritization to maximize revenue opportunities.
• Run playbooks and program ideas and track results based on KPIs (e.g., user adoption, customer retention, upsells).
• Drive satisfaction, adoption, retention, and reduce churn by providing quick, knowledgeable advice.
• Serve as the voice of the customer and provide internal feedback to improve customer value and retention.
• Refine segmentation for the Scaled book to inform engagement strategies.
• Renew, process and negotiate contracts.

Skills

Customer-facing

Account management

Sales

Data-driven

Project management

Communication

Prioritization

Problem-solving

Travel passion

Education

Bachelor's degree

Job description

Navan is seeking an Account Management Associate in New York to support our travelers and commercial customers. You will be the front line, addressing needs, solving issues, and providing feedback to product teams to improve platforms.

You will partner with Commercial teams, manage a high volume of accounts, and drive KPI-driven results, including adoption and retention, while negotiating renewals and shaping engagement strategies.