Traveler Experience & Accounts Associate

01A; New York (NY); On-site; USD 44,000 - 59,000; Full time

Job summary

Navan, a global AI-powered business travel and expense platform, seeks an Account Management Associate to support travel and expense needs and enhance the customer experience. You will solve issues, communicate effectively, and collaborate with teams to remove barriers for travelers.

You’ll work closely with Commercial Account Managers, understand product features for customer needs, and help drive renewals and upsells while providing feedback to product and engineering teams.

Qualifications

• Bachelor's degree or similar relevant working experience.
• 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company.
• Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle.
• Data-driven approach to continuously drive additional efficiency.
• Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve.

Responsibilities

• Effectively partner with Commercial customers to ensure excellent customer experience through timely, accurate communications.
• Maintain a deep understanding of the product and speak with customers about relevant features for their needs.
• Partner closely with Commercial Account Managers on account prioritization to maximize revenue opportunities.
• Run playbooks and track results based on KPIs like user adoption and customer retention.
• Drive satisfaction, adoption, retention, and reduce churn by providing quick, knowledgeable advice.
• Serve as the voice of the customer and provide internal feedback to improve products.
• Refine segmentation for the Scaled book to inform engagement strategies.
• Renew, process and negotiate contracts.

Skills

Bachelor's degree

1–2 years SaaS account mgmt

Data-driven mindset

Strong communication

Education

Bachelor's degree

Job description

Navan, a global AI-powered business travel and expense platform, seeks an Account Management Associate to support travel and expense needs and enhance the customer experience. You will solve issues, communicate effectively, and collaborate with teams to remove barriers for travelers.

You’ll work closely with Commercial Account Managers, understand product features for customer needs, and help drive renewals and upsells while providing feedback to product and engineering teams.