Travel Account Success Specialist

01A; Palo Alto (CA); Vor Ort; USD 44.000 - 59.000; Vollzeit

Zusammenfassung

Navan in Palo Alto is seeking an Account Management Associate to directly support our Commercial customers' travel and expense needs. You will act as the front line of our business, solving issues, communicating effectively, and collaborating with internal teams to remove barriers for travelers.

You will partner with Commercial Account Managers, run playbooks, monitor KPIs, and help renew contracts. A Bachelor's degree and 1–2 years in SaaS customer-facing roles are expected.

Qualifikationen

• Bachelor’s degree or similar relevant working experience.
• 1-2 years of experience in Sales, Account Management, or related customer-facing position.
• Proven track record of managing a high volume of accounts throughout the customer lifecycle.
• Excellent project management and organizational skills.
• Data-driven approach to improve efficiency.
• Strong communication and travel-focused customer experience.

Aufgaben

• Partner with Commercial customers to ensure excellent experience through timely, accurate communications.
• Understand our product deeply and discuss relevant features with customers.
• Work with Commercial Account Managers on prioritizing accounts to maximize revenue opportunities.
• Run playbooks and track results based on defined KPIs (adoption, retention, upsells).
• Drive satisfaction, adoption, retention, and reduce churn with timely guidance.
• Provide internal feedback as the voice of the customer and inform engagement strategies.
• Renewals, processing, and contract negotiations.

Kenntnisse

Account management

SaaS product knowledge

Customer success

Ausbildung

Bachelor’s degree or similar relevant working experience

Tools

CRM software

Jobbeschreibung

Navan in Palo Alto is seeking an Account Management Associate to directly support our Commercial customers' travel and expense needs. You will act as the front line of our business, solving issues, communicating effectively, and collaborating with internal teams to remove barriers for travelers.

You will partner with Commercial Account Managers, run playbooks, monitor KPIs, and help renew contracts. A Bachelor's degree and 1–2 years in SaaS customer-facing roles are expected.