SaaS Training & Enablement Specialist

LaunchTN; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

Ntracts is seeking a Trainer to empower clients by delivering engaging training on CLM and Policy Manager solutions. You will tailor instruction to client roles, workflows, and learning needs, and collaborate with clients and internal teams to ensure a positive learning experience.

You'll support the Education team, help create clear educational resources, and maintain training records and materials, adapting content as product updates occur and identifying knowledge gaps to drive improvements.

Qualifications

• Experience delivering software training to adult learners.
• Strong presentation and facilitation skills and ability to explain technical concepts clearly.
• Excellent written and verbal communication and a client-focused approach.
• Ability to learn software and translate product functionality into instruction for clients.
• Strong organizational skills and ability to manage multiple training engagements and follow-up activities.
• Patience and adaptability when supporting learners of different levels.
• Ability to work independently and collaboratively with clients and colleagues.
• Proficiency with Microsoft Office and virtual meeting tools.

Responsibilities

• Facilitate training sessions about Ntracts solutions and demonstrate product functionality.
• Understand training goals and attendee needs before each session.
• Coordinate training schedules, prepare agendas and materials, and adapt delivery to client needs.
• Provide timely follow-up and relevant resources, and coordinate with internal teams for additional support.
• Support development and maintenance of educational resources and training materials.
• Maintain proficiency in Ntracts solutions and update materials with product changes.
• Keep training records and report outcomes and client feedback to the team.
• Identify learning gaps and recommend improvements to training delivery and resources.
• Build collaborative relationships to ensure a consistent client experience throughout training.
• All other duties as assigned.

Skills

Software training

Presentation skills

Client communication

Learning software

Organizational skills

Problem-solving

Independent worker

Microsoft Office

Virtual meeting tools

Tools

Articulate 360

Camtasia

Job description

Ntracts is seeking a Trainer to empower clients by delivering engaging training on CLM and Policy Manager solutions. You will tailor instruction to client roles, workflows, and learning needs, and collaborate with clients and internal teams to ensure a positive learning experience.

You'll support the Education team, help create clear educational resources, and maintain training records and materials, adapting content as product updates occur and identifying knowledge gaps to drive improvements.