SaaS Training Specialist — CLM & Policy Mastery

Ntracts; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Ntracts in the United States is seeking a Trainer to deliver engaging, practical training on CLM and Policy Manager solutions, tailoring content to clients’ roles and workflows.

The role collaborates with clients and internal teams to prepare sessions, provide timely follow-up, and maintain clear educational resources. Experience training adults and translating complexity into actionable learning is essential.

Qualifications

• Experience delivering software training to adult learners.
• Strong presentation and facilitation skills with clear, practical language.
• Excellent written and verbal communication and a client-focused approach.
• Ability to learn software applications and translate product functionality into instruction for clients.
• Strong organizational skills and ability to manage multiple trainings and follow-ups.
• Patience and adaptability when supporting diverse learners.
• Ability to work independently and collaborate with clients and colleagues.
• Proficiency with Microsoft Office and virtual meeting/presentation tools.

Responsibilities

• Facilitate training sessions explaining and demonstrating product functionality.
• Understand client goals, sessions needs, and relevant workflows before each session.
• Coordinate training schedules, prepare agendas and materials.
• Adapt delivery to client needs and provide timely follow-up resources.
• Support development and maintenance of educational resources.
• Maintain training records and communicate outcomes to the team.
• Identify learning gaps and suggest improvements to training delivery and resources.
• Build professional relationships to ensure a consistent client experience.

Skills

Software training

Presentation

Communication

Client education

Organizational skills

Problem solving

Independent work

Team collaboration

MS Office

Tools

Articulate 360

Camtasia

Virtual meetings

MS Office Suite

Learning platforms

Job description

Ntracts in the United States is seeking a Trainer to deliver engaging, practical training on CLM and Policy Manager solutions, tailoring content to clients’ roles and workflows.

The role collaborates with clients and internal teams to prepare sessions, provide timely follow-up, and maintain clear educational resources. Experience training adults and translating complexity into actionable learning is essential.