SaaS Technical Consultant - Upgrade Specialist (Remote)

Huron; Oregon; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Annual incentive program

Remote work flexibility

Job summary

Huron is seeking an Analyst to support upgrades of SaaS environments and related technical tasks. You will work with cross-functional teams to plan, validate, and execute upgrades while troubleshooting issues and ensuring quality processes are followed.

Ideal candidates have a CS-related degree, strong coding experience (HTML/JS/XML/JSON), and familiarity with SQL Server, C#, and Windows Server/IIS. Remote work with West Coast hours is required.

Qualifications

• U.S. work authorization is required.
• Bachelor's Degree in a computer science related field or equivalent work experience.
• Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java.
• Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio.
• Strong analytical and problem-solving skills with ability to troubleshoot and propose solutions.
• Ability to work independently and within a remote, globally distributed team.
• Excellent written and verbal communication skills.
• Ability to communicate technical tasks to nontechnical stakeholders.
• Ability to manage multiple priorities and context switch.
• Remote position with infrequent travel.
• Ability to consistently work West Coast business hours.

Responsibilities

• Supporting technical activities throughout the SaaS upgrade lifecycle from planning to stabilization.
• Assisting with environment preparation, configuration, validation, and other upgrade tasks.
• Researching and analyzing technical issues to determine root causes and next steps.
• Collaborating with project managers, engineering, and support to coordinate upgrades.
• Communicating status, risks, and dependencies to the project team.
• Following upgrade processes, procedures, and quality standards.
• Maintaining project documentation and capturing findings and resolutions.
• Contributing to continuous improvement with tools and process enhancements.
• Building knowledge of Huron's Research Suite software and SaaS environments.
• Participating in upgrade activities outside standard business hours as needed.

Skills

Object-oriented code

HTML/CSS/JavaScript

XML/JSON

SQL

C#

Windows Server

IIS

Visual Studio

Remote collaboration

West Coast hours (PT)

Education

Bachelor's Degree in CS or related field

Tools

SQL Server

C#

Visual Studio

IIS

Windows Server

Job description

Huron is seeking an Analyst to support upgrades of SaaS environments and related technical tasks. You will work with cross-functional teams to plan, validate, and execute upgrades while troubleshooting issues and ensuring quality processes are followed.

Ideal candidates have a CS-related degree, strong coding experience (HTML/JS/XML/JSON), and familiarity with SQL Server, C#, and Windows Server/IIS. Remote work with West Coast hours is required.