Remote Tech Consultant — Research Software Support

Huron; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) match

Employee stock purchase plan

Paid time off

Parental leave and adoption assistance

Job summary

Huron is seeking a Technical Consultant to provide deep technical support for our Research Suite software. You will assist with researching, analyzing, and resolving client issues, tailor configurations, and collaborate with Engineering across locations while supporting 24/7 on-call coverage.

Located in the United States, this remote role requires US work authorization, a computer science degree or equivalent, and experience with HTML, CSS, JavaScript, XML/JSON, .NET/C#, and Windows Server.

Qualifications

• Required: U.S. work authorization is required
• Bachelor’s Degree in a computer science related field or equivalent work experience
• Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java
• Experience developing with JavaScript
• Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio
• Strong problem-solving skills and attention to detail
• Ability to work independently and in remote team environments
• Strong written and verbal communication skills
• Ability to context switch and juggle multiple competing priorities
• This position is remote, infrequent travel required
• Ability to consistently work West Coast business hours (8am-5pm or 9am-6pm PT)
• Occasional off-hours, on-call support shifts

Responsibilities

• Assisting with researching, analyzing, and resolving client reported issues
• Identifying product areas causing the most support burden and working with Engineering teams to fix issues
• Modifying and maintaining existing client-specific configurations and customizations
• Consulting with clients and Services teams on proper hardware and software configurations
• Continually improving internal support processes through development of new tools and job aids
• Cross-collaboration with multiple teams across various geographic locations
• Assisting with 24/7 on-call support coverage as needed

Skills

Object-oriented coding

HTML/CSS/JavaScript

JSON/XML

Java

Education

Bachelor’s Degree in CS or equivalent

Tools

Windows Server

IIS

SQL Server

Visual Studio

.NET/C#

Job description

Huron is seeking a Technical Consultant to provide deep technical support for our Research Suite software. You will assist with researching, analyzing, and resolving client issues, tailor configurations, and collaborate with Engineering across locations while supporting 24/7 on-call coverage.

Located in the United States, this remote role requires US work authorization, a computer science degree or equivalent, and experience with HTML, CSS, JavaScript, XML/JSON, .NET/C#, and Windows Server.