Remote SaaS Upgrade Analyst

Huron; Hillsboro (OR); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual incentive program

Medical, dental and vision coverage

Job summary

Huron is seeking a SaaS Technical Consultant Analyst to support the technical delivery of SaaS upgrade projects for clients using our Research Suite software. You will work with experienced teammates to prepare client environments, execute upgrades, troubleshoot issues, and help go-lives.

You will join the Software Services team for Higher Education & Research and will collaborate across multiple teams to deliver high-impact solutions to prestigious US and Canada institutions.

Qualifications

• Bachelor’s degree in a computer science related field or equivalent work experience.
• Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java.
• Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio.

Responsibilities

• Support technical activities throughout the SaaS upgrade lifecycle, from preparation and planning through upgrade execution, testing, go-live, and stabilization.
• Assist with environment preparation, configuration, validation, and other technical tasks required for client upgrades.
• Research and analyze technical issues, using information to troubleshoot root causes and determine next steps.
• Collaborate with Project Managers, Technical Consultants, Engineering, Support, and other teams to coordinate upgrade activities and resolve issues.
• Communicate technical status, risks, issues, and dependencies clearly to project team members.
• Maintain accurate project documentation and capture technical findings and resolutions.
• Contribute to continuous improvement by identifying recurring issues and developing tools, documentation, job aids, and process improvements.

Skills

Object-oriented programming

HTML

CSS

JavaScript

XML

JSON

Java

Education

Bachelor’s Degree in computer science or related field

Tools

Windows Server

IIS

SQL Server

Visual Studio

C#

Job description

Huron is seeking a SaaS Technical Consultant Analyst to support the technical delivery of SaaS upgrade projects for clients using our Research Suite software. You will work with experienced teammates to prepare client environments, execute upgrades, troubleshoot issues, and help go-lives.

You will join the Software Services team for Higher Education & Research and will collaborate across multiple teams to deliver high-impact solutions to prestigious US and Canada institutions.