Remote Technical Support Analyst for Research Suite

Huron; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Huron seeks a Technical Consultant to provide deep technical support for its Research Suite to higher education and research clients across the US and Canada. You will research, analyze, and resolve issues, modify client configurations, and collaborate with engineering to fix product gaps.

The role requires a CS-related degree, strong JavaScript and .NET experience, and proficient use of Windows Server, IIS, SQL Server, and Visual Studio.

Qualifications

• Bachelor's degree in computer science or equivalent work experience.
• Experience reading and writing OO code, HTML/CSS/JavaScript, XML and JSON.
• Experience with JavaScript development and Microsoft software stack.
• Strong problem-solving and communication skills; remote work capable.

Responsibilities

• Provide deep technical support for Research Suite software via remote sessions, phone, and email.
• Analyze, research, and resolve client-reported issues with engineering collaboration.
• Maintain client-specific configurations and customizations.
• Consult with clients and services teams on hardware/software configurations.
• Improve internal support processes and develop new tools and job aids.
• Collaborate across teams worldwide and participate in on-call coverage as needed.

Skills

Object oriented code

HTML/CSS/JavaScript

JSON/XML

Java

JavaScript

Communication

Remote teamwork

West Coast hours

Education

Bachelor's Degree in CS or related field

Tools

.NET

C#

Source control

IIS

SQL Server

Visual Studio

Windows Server

Job description

Huron seeks a Technical Consultant to provide deep technical support for its Research Suite to higher education and research clients across the US and Canada. You will research, analyze, and resolve issues, modify client configurations, and collaborate with engineering to fix product gaps.

The role requires a CS-related degree, strong JavaScript and .NET experience, and proficient use of Windows Server, IIS, SQL Server, and Visual Studio.