SaaS Technical Consulting Analyst (Remote – PST Working Hours)

Huron Consulting Group; Hillsboro (OR); A distancia; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Huron Consulting Group Inc. is seeking an Analyst to join the SaaS Technical Consultant Analyst role, working remotely to support upgrade projects for our Research Suite software.

You will assist with environment preparation, configuration, testing, and go-live activities while collaborating with cross-functional teams across the US and Canada. Required: bachelor’s in computer science related field or equivalent, experience with OO languages, HTML, CSS, JavaScript, XML/JSON, Java, and MS tools

Formación

• Bachelor’s Degree in a computer science related field or equivalent work experience.
• Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java.
• Familiarity with Microsoft software including Windows Server, IIS, SQL Server, Visual Studio.

Responsabilidades

• Support technical activities throughout the SaaS upgrade lifecycle from prep to go-live and stabilization.
• Assist with environment preparation, configuration, validation and other upgrade tasks.
• Research, troubleshoot and analyze technical issues during upgrade activities; identify root causes.
• Collaborate with project managers, engineering, support and other teams to coordinate upgrades and resolve issues.

Conocimientos

Object-oriented code

HTML

CSS

JavaScript

XML/JSON

Java

SQL Server

Visual Studio

Windows Server

IIS

Problem solving

Communication

Educación

Bachelor's degree in CS or related field

Herramientas

Visual Studio

IIS

SQL Server

Windows Server

Source control concepts

Descripción del empleo

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.Join our team as the expert you are now and create your future.As a SaaS Technical Consultant Analyst, you will support the technical delivery of SaaS upgrade projects for clients using our Research Suite software. Working alongside experienced Technical Consultants, Project Managers, and other Huron teams, you will develop the technical skills needed to help prepare client environments, execute upgrade activities, troubleshoot issues, and support successful go-lives.You’ll be part of the Software Services team for Higher Education & Research with opportunities to collaborate, learn, and grow while impacting some of the most prestigious higher education and research institutions in the US and Canada.Your day-to-day responsibilities may include:Supporting technical activities throughout the SaaS upgrade lifecycle, from preparation and planning through upgrade execution, testing, go-live, and stabilizationAssisting with environment preparation, configuration, validation, and other technical tasks required for client upgradesResearching and analyzing technical issues, using available information and resources to troubleshoot, identify potential root causes, and help determine appropriate next stepsResearching, analyzing, troubleshooting, and helping resolve technical issues identified during upgrade activitiesCollaborating with SaaS Project Managers, Technical Consultants, Engineering, Support, and other teams to coordinate upgrade activities and resolve issuesCommunicating technical status, risks, issues, and dependencies clearly to project team membersFollowing established upgrade processes, technical procedures, checklists, and quality standardsMaintaining accurate project documentation and capturing technical findings and resolutionsContributing to continuous improvement by identifying recurring issues and helping develop tools, documentation, job aids, and process improvementsBuilding knowledge of Huron’s Research Suite software, SaaS environments, upgrade processes, and supporting technologiesParticipating in upgrade activities that may occur outside standard business hours, including evenings or weekends, as neededRequired:U.S. work authorization is requiredBachelor’s Degree in a computer science related field or equivalent work experienceExperience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & JavaExperience with Microsoft software, including Windows Server, IIS, SQL Server, Visual StudioStrong critical thinking, analytical, and problem-solving skills, with the ability to investigate issues, evaluate information, and develop potential solutionsAbility to work independently and collaboratively within a remote, globally distributed teamStrong written and verbal communication skillsAbility to communicate technical tasks and concepts to nontechnical internal and external stakeholdersAbility to context switch and juggle multiple competing prioritiesThis position is remote, infrequent travel requiredAbility to consistently work West Coast business hours (8am-5pm or 9am-6pm PT)Preferred:1-3 years of experience working in a customer or internal software support positionExperience supporting enterprise class, multi-tier web applicationsAnalyze and interpret various types of logs, such as IIS, SMTP, Event Logs, and custom outputFamiliarity with SQL and C#Familiarity with source control conceptsThe estimated base salary range for this job is $65,000 - $90,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $70,200 - $100,800. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.Position LevelAnalystCountryUnited States of America