SaaS Technical Consulting Analyst (Remote - PST Working Hours)

Huron; Oregon; Híbrido; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Annual incentive program

Remote work flexibility

Descripción de la vacante

Huron is seeking an Analyst to support upgrades of SaaS environments and related technical tasks. You will work with cross-functional teams to plan, validate, and execute upgrades while troubleshooting issues and ensuring quality processes are followed.

Ideal candidates have a CS-related degree, strong coding experience (HTML/JS/XML/JSON), and familiarity with SQL Server, C#, and Windows Server/IIS. Remote work with West Coast hours is required.

Formación

• U.S. work authorization is required.
• Bachelor's Degree in a computer science related field or equivalent work experience.
• Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java.
• Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio.
• Strong analytical and problem-solving skills with ability to troubleshoot and propose solutions.
• Ability to work independently and within a remote, globally distributed team.
• Excellent written and verbal communication skills.
• Ability to communicate technical tasks to nontechnical stakeholders.
• Ability to manage multiple priorities and context switch.
• Remote position with infrequent travel.
• Ability to consistently work West Coast business hours.

Responsabilidades

• Supporting technical activities throughout the SaaS upgrade lifecycle from planning to stabilization.
• Assisting with environment preparation, configuration, validation, and other upgrade tasks.
• Researching and analyzing technical issues to determine root causes and next steps.
• Collaborating with project managers, engineering, and support to coordinate upgrades.
• Communicating status, risks, and dependencies to the project team.
• Following upgrade processes, procedures, and quality standards.
• Maintaining project documentation and capturing findings and resolutions.
• Contributing to continuous improvement with tools and process enhancements.
• Building knowledge of Huron's Research Suite software and SaaS environments.
• Participating in upgrade activities outside standard business hours as needed.

Conocimientos

Object-oriented code

HTML/CSS/JavaScript

XML/JSON

SQL

C#

Windows Server

IIS

Visual Studio

Remote collaboration

West Coast hours (PT)

Educación

Bachelor's Degree in CS or related field

Herramientas

SQL Server

C#

Visual Studio

IIS

Windows Server

Descripción del empleo

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes. Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change. You'll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability. Join our team as the expert you are now and create your future.

Responsibilities

• Supporting technical activities throughout the SaaS upgrade lifecycle, from preparation and planning through upgrade execution, testing, go-live, and stabilization
• Assisting with environment preparation, configuration, validation, and other technical tasks required for client upgrades
• Researching and analyzing technical issues, using available information and resources to troubleshoot, identify potential root causes, and help determine appropriate next steps
• Researching, analyzing, troubleshooting, and helping resolve technical issues identified during upgrade activities
• Collaborating with SaaS Project Managers, Technical Consultants, Engineering, Support, and other teams to coordinate upgrade activities and resolve issues
• Communicating technical status, risks, issues, and dependencies clearly to project team members
• Following established upgrade processes, technical procedures, checklists, and quality standards
• Maintaining accurate project documentation and capturing technical findings and resolutions
• Contributing to continuous improvement by identifying recurring issues and helping develop tools, documentation, job aids, and process improvements
• Building knowledge of Huron's Research Suite software, SaaS environments, upgrade processes, and supporting technologies
• Participating in upgrade activities that may occur outside standard business hours, including evenings or weekends, as needed

Required

• U.S. work authorization is required
• Bachelor's Degree in a computer science related field or equivalent work experience
• Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java
• Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio
• Strong critical thinking, analytical, and problem-solving skills, with the ability to investigate issues, evaluate information, and develop potential solutions
• Ability to work independently and collaboratively within a remote, globally distributed team
• Strong written and verbal communication skills
• Ability to communicate technical tasks and concepts to nontechnical internal and external stakeholders
• Ability to context switch and juggle multiple competing priorities
• This position is remote, infrequent travel required
• Ability to consistently work West Coast business hours (8am-5pm or 9am-6pm PT)

Preferred

• 1-3 years of experience working in a customer or internal software support position
• Experience supporting enterprise class, multi-tier web applications
• Analyze and interpret various types of logs, such as IIS, SMTP, Event Logs, and custom output
• Familiarity with SQL and C#
• Familiarity with source control concepts

Salary & Compensation

The estimated base salary range for this job is $65,000 - $90,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $70,200 - $100,800. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Benefits

• The job is also eligible to participate in Huron's benefit plans which include medical, dental and vision coverage and other wellness programs.

Position Level

Analyst

Country

United States of America