SaaS Tech Support Specialist – SQL & Cloud Knowledge

wk

Saint Cloud (MN)

On-site

USD 48,000 - 81,000

Full time

7 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

FSA/HSA

Commuter benefits

Tuition assistance

Job summary

Wolters Kluwer Compliance Solutions seeks an Associate Customer Service Technical Specialist to support customers via phone, email, chat and web ticketing. You will resolve issues, educate customers on products, and configure Compliance Solutions in customer networks or SaaS platforms.

Role requires 1 year of technical customer service experience, familiarity with MS SQL Server, and comfort with SaaS monitoring tools. Evening/extended hours may apply, and onsite recruitment may be requested.

Qualifications

BA/BS in Computer Science, BCIS or related field, or equivalent work experience.
1 year of previous technical customer service experience.
Experience with cloud platforms such as Azure, Google Cloud, and AWS.
Flexible work hours 7:00 a.m. – 7:00 p.m.

Responsibilities

Identifies and handles first level customer inquiries via phone, E-mail, chat and web ticketing.
Effectively resolves customer problems by determining user error vs. design/deficiency.
Educates customer on products and services offered.
Enters information on customer calls in Salesforce timely and accurately.
Supports WKCS digital products and maintains knowledge of industry technologies.
Communicates clearly in written form about technical issues.