Technical Support & Solutions Specialist

Wolters Kluwer

Clayton (MO)

Hybrid

USD 63,000 - 108,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental/Vision

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Customer Service Technical Specialist to join the Customer Support Services team. You will provide post-deployment services for Enablon software solutions, handling varied customer requests with expert configuration, development, and troubleshooting capabilities.

The role requires a bachelor’s degree or equivalent experience, 2–3 years in IT, and a proactive, customer-focused approach.

Qualifications

Bachelor's degree or equivalent related work experience.
2-3 years of experience in IT domain.
Ability to troubleshoot and diagnose a broad range of technical issues.
Ability to support technology projects aimed at improving service.
Ability to guide and train new team members.
Experience updating support documentation.
Strong communication to provide clear customer instructions.
Collaborative problem solving with peers to resolve issues.
Ability to analyze recurring issues and suggest improvements.

Responsibilities

Perform advanced troubleshooting for a wider range of technical issues.
Assist in the implementation of new procedures and techniques in customer support.
Participate in projects aimed at improving support systems and processes.
Provide step-by-step guidance to customers for product installations.
Update and maintain support documentation.
Train new employees on basic technical support procedures.
Collaborate with team members to resolve escalated issues.
Conduct follow-ups to ensure issue resolution and customer satisfaction.
Analyze recurring customer issues and suggest improvements.