SaaS Systems Analyst I - Customer Success & Onboarding

RXinsider LTD.; Farmington Hills (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

LSPedia, a leading SaaS provider, is seeking an entry-level Systems Analyst I to support system analysis, configuration, and customer-facing solution delivery. You will collaborate with Customer Success Managers and Project Managers to document requirements, aid implementations, and resolve basic issues in a regulated environment.

Ideal candidates are eager to build foundational experience in SaaS platforms and customer operations while upholding data security and SOP compliance.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience).
• 1–2 years of experience in systems analysis, application support, customer support, or IT operations.
• Strong documentation, communication, and organizational skills.
• Willingness to learn SaaS platforms and customer-facing systems.

Responsibilities

• Assist in gathering and documenting business and system requirements under guidance from senior analysts or project leads.
• Support configuration and setup of customer environments, modules, and user access.
• Participate in analysis of existing workflows and help identify opportunities for process or system improvements.
• Create and maintain basic system documentation, including workflows, user guides, and configuration notes.
• Support testing activities including unit testing and user acceptance testing (UAT) execution.
• Troubleshoot and resolve low-to-moderate complexity system issues, escalating as needed.
• Assist with customer onboarding, training sessions, and post-implementation support activities.
• Work closely with Customer Success Managers to support customer inquiries and operational requests.
• Ensure adherence to internal SOPs, data security standards, and compliance requirements.
• Assist with AI initiatives and documentation/testing of new AI related features.

Skills

Documentation

Communication

Organizational skills

Education

Bachelor's degree in IS/CS/Business or related field

Equivalent experience

Tools

APIs

CRM systems

ERP systems

Job description

LSPedia, a leading SaaS provider, is seeking an entry-level Systems Analyst I to support system analysis, configuration, and customer-facing solution delivery. You will collaborate with Customer Success Managers and Project Managers to document requirements, aid implementations, and resolve basic issues in a regulated environment.

Ideal candidates are eager to build foundational experience in SaaS platforms and customer operations while upholding data security and SOP compliance.