Systems Analyst I - SaaS & Customer Success Support

LSPedia Inc; Michigan; On-site; USD 55,000 - 75,000; Full time

Job summary

LSPedia Inc. in Farmington Hills, MI, seeks a System Analyst I to support system analysis, configuration, and customer-facing delivery for SaaS solutions.

You’ll work with Customer Success Managers, Project Managers, and senior analysts to document requirements and help with implementations. Ideal candidates have a bachelor’s degree in Information Systems, Computer Science, or related field, 1–2 years in systems analysis or IT operations, strong documentation and communication skills, and a

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field.
• 1–2 years of experience in systems analysis, application support, customer support, or IT operations.
• Strong documentation, communication, and organizational skills.
• Willingness to learn SaaS platforms and customer-facing systems.

Responsibilities

• Assist in gathering and documenting business and system requirements under guidance from senior analysts or project leads.
• Support configuration and setup of customer environments, modules, and user access.
• Participate in analysis of existing workflows and help identify opportunities for process or system improvements.
• Create and maintain basic system documentation, including workflows, user guides, and configuration notes.
• Support testing activities including unit testing and user acceptance testing (UAT) execution.
• Troubleshoot and resolve low-to-moderate complexity system issues, escalating as needed.
• Assist with customer onboarding, training sessions, and post-implementation support activities.
• Work closely with Customer Success Managers to support customer inquiries and operational requests.
• Ensure adherence to internal SOPs, data security standards, and compliance requirements.
• Assist with AI initiatives and documentation/testing of new AI related features.

Skills

Strong documentation

Communication

Organizational skills

Education

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field

Job description

LSPedia Inc. in Farmington Hills, MI, seeks a System Analyst I to support system analysis, configuration, and customer-facing delivery for SaaS solutions.

You’ll work with Customer Success Managers, Project Managers, and senior analysts to document requirements and help with implementations. Ideal candidates have a bachelor’s degree in Information Systems, Computer Science, or related field, 1–2 years in systems analysis or IT operations, strong documentation and communication skills, and a