Remote Customer Success Associate - SaaS Adoption & Renewals

NetSPI; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

NetSPI is seeking an Associate Customer Success Manager to enhance client onboarding and ensure efficient usage of its SaaS delivery platform. This role is pivotal in enriching the customer journey and requires interaction with various levels of security professionals.

The ideal candidate will have 2+ years of experience in account management and excellent communication skills. You will proactively drive client adoption and maintain relationships, ensuring high levels of service and customer satisfaction.

NetSPI offers an award-winning workplace culture and values innovative, collaborative team members.

Qualifications

• 2+ years of experience in account management, customer success, or similar roles.
• Proven ability to manage large and complex accounts effectively.
• Passionate about driving customer engagement and success.

Responsibilities

• Build strong, long-term relationships with customers.
• Drive client adoption of software through training and presentations.
• Monitor and report on key performance metrics related to client satisfaction.

Skills

Customer management skills

Communication and presentation skills

Organization and time management

Education

Diploma or equivalent experience in a related field

Job description

NetSPI is seeking an Associate Customer Success Manager to enhance client onboarding and ensure efficient usage of its SaaS delivery platform. This role is pivotal in enriching the customer journey and requires interaction with various levels of security professionals.

The ideal candidate will have 2+ years of experience in account management and excellent communication skills. You will proactively drive client adoption and maintain relationships, ensuring high levels of service and customer satisfaction.

NetSPI offers an award-winning workplace culture and values innovative, collaborative team members.