Junior Customer Success & Implementation Specialist

Basic Software Systems; United States; On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Basic Software Systems seeks a Jr. Customer Success Specialist to support customers with training, troubleshooting, and problem resolution. The role acts as a liaison between customers and internal teams, ensuring timely communication of deadlines and project needs.

The position emphasizes learning our software suite, providing technical support, and collaborating with the administrative department to maintain smooth operations and customer satisfaction.

Qualifications

• Customer service oriented with professional phone etiquette.
• Strong communication skills, both written and verbal.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with MS Office tools is preferred.

Responsibilities

• Provide technical support and training to customers by researching and answering questions.
• Troubleshoot problems and guide customers through solutions.
• Conduct compliance checks to ensure dealers have proper setup and resources.
• Maintain knowledge of company software and related third-party applications.
• Document support cases accurately and timely.
• Communicate deadlines and project status with trainers and teams.
• Train customers on how to use Basic Software systems and interfaces.
• Assist Administrative Specialist with daily duties as needed.
• Handle sensitive client information with confidentiality and accuracy.

Skills

Customer service minded

Effective communicator

Professional phone etiquette

Ability to juggle multiple priorities

Fast-paced environment

MS Office experienced

Desire to grow and advance

Accounting knowledge valuable

Highly trainable

Tools

MS Office

Job description

Basic Software Systems seeks a Jr. Customer Success Specialist to support customers with training, troubleshooting, and problem resolution. The role acts as a liaison between customers and internal teams, ensuring timely communication of deadlines and project needs.

The position emphasizes learning our software suite, providing technical support, and collaborating with the administrative department to maintain smooth operations and customer satisfaction.