SaaS Renewals Pro — Retention, Upsell & Growth

Sovos Latinoamérica; United States; On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

HSA with company match

Tuition Reimbursement

Flexible Time-Off

Volunteer Time Off

Job summary

Sovos is building a best-in-class Renewals organization in the United States, seeking a Renewals Representative to own renewals for a portfolio of SaaS customers. You will drive retention, growth, and exceptional customer experiences through strong relationships and thoughtful negotiation.

You will work with cross-functional teams, forecast renewals, and pursue upsell opportunities while leveraging AI tools to streamline processes and maintain high-quality output.

Qualifications

• Renewals experience in SaaS, ownership of renewal lifecycle.
• Strong negotiation and relationship-building skills.
• Ability to forecast renewals and identify upsell opportunities.
• Willingness to travel up to 25%.
• Background check and drug test upon hire.

Responsibilities

• Build and nurture relationships with key stakeholders, partnering with Account Management and Customer Success.
• Lead renewal negotiations with professionalism and strategic thinking.
• Implement renewal best practices to elevate customer experience and drive results.
• Maintain operational excellence throughout the renewal lifecycle from forecast to close.
• Leverage AI tools and automation to streamline workflows and ensure accuracy.

Skills

SaaS renewals

Negotiation

Relationship management

Forecasting

Job description

Sovos is building a best-in-class Renewals organization in the United States, seeking a Renewals Representative to own renewals for a portfolio of SaaS customers. You will drive retention, growth, and exceptional customer experiences through strong relationships and thoughtful negotiation.

You will work with cross-functional teams, forecast renewals, and pursue upsell opportunities while leveraging AI tools to streamline processes and maintain high-quality output.