SaaS Renewals & Growth Specialist

Jobtailor; Minnesota; On-site; USD 65,000 - 110,000; Full time

Job summary

Jobtailor seeks a Renewal Manager to own renewals for a U.S.-based account portfolio, engaging customers to confirm renewal intent and communicate value. You will prepare quotes, contracts, and related documentation while coordinating internal teams to ensure timely execution.

You will drive upsell opportunities, discuss pricing, and maintain CRM-based renewal forecasts, aiming to retain and expand customer relationships across a SaaS portfolio.

Qualifications

• 2+ years of experience in account management, renewals, inside sales, or customer-facing commercial roles.
• Experience managing a portfolio of customer accounts in SaaS or recurring-revenue environments.
• Bachelor's degree in Business, Marketing, Communications, or related field or equivalent experience.
• Professional written and verbal English communication skills.
• Commercial acumen and ability to discuss pricing, renewals, and expansion opportunities.
• Strong CRM, quoting, and sales-tools experience (Salesforce, CPQ, or similar).
• Ability to manage multiple renewals and deadlines in a fast-paced setting.
• Strong organizational skills and attention to detail.
• Experience traveling periodically within the United States as needed.

Responsibilities

• Own the end-to-end renewal process for an assigned portfolio of U.S.-based accounts.
• Engage customers to confirm renewal intent, communicate product value, and clarify contract terms.
• Prepare and manage quotes, order forms, contracts, and related documentation.
• Respond to inbound commercial inquiries about pricing, products, billing, and terms.
• Identify and execute upsell and cross-sell opportunities.
• Support pricing discussions and coordinate internal approvals and deal structure.
• Build trusted customer relationships and understand business needs and challenges.
• Create value-based propositions to support retention and growth.
• Analyze account data, renewal trends, and performance to identify risks and opportunities.
• Maintain accurate renewal, opportunity, and forecast information in CRM and quoting systems.
• Provide renewal pipeline visibility and revenue forecasts to leadership.
• Partner with Account Executives, Customer Success, Finance, Legal, and Operations.
• Coordinate internal resources to resolve issues and facilitate timely transactions.
• Share customer feedback and market insights to improve products and processes.
• Achieve or exceed renewal, retention, expansion, and engagement goals.

Skills

Account Management

Renewal Management

Salesforce

Pricing Discussions

Contract Negotiation

Customer Relationship Management

Upselling & Cross-Selling

Forecasting

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Salesforce CPQ

Microsoft Dynamics

CRM Systems

Quoting Tools

Job description

Jobtailor seeks a Renewal Manager to own renewals for a U.S.-based account portfolio, engaging customers to confirm renewal intent and communicate value. You will prepare quotes, contracts, and related documentation while coordinating internal teams to ensure timely execution.

You will drive upsell opportunities, discuss pricing, and maintain CRM-based renewal forecasts, aiming to retain and expand customer relationships across a SaaS portfolio.