SaaS Customer Success Manager: Renewals & Growth

Tenable; Columbia (MD); On-site; USD 46,000 - 61,000; Full time

Job summary

Tenable is seeking a Customer Success professional to drive renewal and expansion for mid‑size Commercial customers. You will manage a client book, onboard new clients, and ensure ongoing value through regular communications and meetings.

In this role, you will collaborate with Territory Managers and Sales Engineers to safeguard client health, forecast revenue, and pursue expansion opportunities within the portfolio.

Qualifications

• BA/BS degree and 5+ years of sales experience focused on renewal or growing existing business.
• Experience selling On-Demand, SaaS solution or subscription based.
• Strong understanding of the products or services offered and the ability to articulate their value to clients.
• Ability to adapt, overcome objections, and learn complex solutions.
• Strong time management skills.
• Consistent and documented track record for achieving monthly/quarterly/annual target metrics.
• Strong oral and written communication skills are a must.
• Ability to work in a fast paced, team environment with revenue deadlines.
• Working knowledge of Google Suite and Salesforce.com.
• Ability to sit and work at a computer for extended periods of time.

Responsibilities

• Renewal and expansion for existing Tenable customers in the mid‑size Commercial segment.
• Proactively address concerns to secure long‑term relationships.
• Forecast and achieve quarterly and annual revenue targets.
• Manage a book of mid‑sized clients in Commercial or Enterprise segments.
• Onboard clients, assist with adoption, and maintain client satisfaction through value communications.
• Collaborate with Territory Managers and Sales Engineers to maintain client health and drive expansion.
• Advocate for the customer and capture feedback for internal action.
• Identify expansion opportunities through conversations and relationships.

Skills

Sales experience

Renewal skills

Communication

Time management

Teamwork

CRM experience

Education

BA/BS degree

Tools

Google Suite

Salesforce.com

Job description

Tenable is seeking a Customer Success professional to drive renewal and expansion for mid‑size Commercial customers. You will manage a client book, onboard new clients, and ensure ongoing value through regular communications and meetings.

In this role, you will collaborate with Territory Managers and Sales Engineers to safeguard client health, forecast revenue, and pursue expansion opportunities within the portfolio.