Remote Provisioning & Systems Architect

Big Internet Seller Services Inc; United States, Northern America, Americas; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental plan

401(k) with company match

Flexible time off (PTO)

Paid holidays

Bonding leave

Employee Assistance Program (EAP)

Teladoc 24/7 medical access

Awards & recognition

Regional discounts

Job summary

WorkWave is seeking an experienced Provisioning Specialist to lead strategic alignment, technical enablement, and operational integrity of SaaS platform implementations for enterprise clients. You will work as a key operator in onboarding and delivery, designing scalable environment setups, overseeing financial integrations, and ensuring regulatory compliance.

The role emphasizes independence, cross‑functional collaboration, and continuous process improvement within a remote‑first global team.

Qualifications

• Detail‑Oriented Mindset
• Discretion & Decision‑Making
• Analytical & Technical Aptitude
• Operational Governance
• Communication Skills
• Prioritization
• Boundary & Queue Control
• Systems Experience

Responsibilities

• Systems Architecture & Provisioning Strategy: Evaluate client technical requirements to determine, configure, and execute appropriate WorkWave database environments.
• Financial Activation: Direct the strategy and execution for activating WorkWave Payments functionality across customer accounts.
• Compliance Management: Formulate and manage client registration strategies for A2P 10DLC text messaging compliance.
• Operational Governance: Establish, maintain, and enforce team governance policy regarding service scope and resource allocation.
• Cross-Functional Collaboration: Partner with internal teams to troubleshoot provisioning delays and ensure a smooth handoff to customer success.

Job description

WorkWave is seeking an experienced Provisioning Specialist to lead strategic alignment, technical enablement, and operational integrity of SaaS platform implementations for enterprise clients. You will work as a key operator in onboarding and delivery, designing scalable environment setups, overseeing financial integrations, and ensuring regulatory compliance.

The role emphasizes independence, cross‑functional collaboration, and continuous process improvement within a remote‑first global team.