SaaS Platform Services Manager | Lead Dev & Vendors

Flightsafety-International; Columbus (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

FlightSafety International seeks a Manager, SaaS Platform Services to lead a portfolio of 40+ enterprise SaaS apps, guide a team of eight developers and testers, and optimize licenses, vendor relationships, and buy-vs-build decisions.

You will partner with product and delivery leads to maximize ROI, establish budgets, and drive DevSecOps practices across platforms such as SharePoint and Documentum, with limited travel.

Qualifications

• 5+ years leading software engineering or operations teams.
• 5+ years as a People Leader with direct reports.
• 3+ years managing enterprise SaaS applications or software vendor relationships.
• 2+ years leading/managing testers or quality teams.
• Experience supporting enterprise platforms such as SharePoint, Documentum, or similar content management/collaboration solutions.
• Demonstrated experience with vendor management, contract negotiation, and license optimization.

Responsibilities

• Lead, coach, and develop engineering and quality teams using servant-leadership principles to drive business value through effective SaaS portfolio management.
• Manage vendor relationships, including contract negotiations, performance monitoring, and stakeholder communications across 40+ SaaS applications.
• Oversee SaaS license management, including procurement optimization, cost allocation, usage analysis, and vendor compliance.
• Lead SaaS vendor selection process and support buy-vs-build decision-making, evaluating business requirements, technical fit, total cost of ownership, and implementation feasibility.
• Collaborate with SaaS product leads and delivery leads on roadmap planning, release coordination, and cross-platform integration initiatives.
• Lead team operations, break-fix activities, and 24x7 on-call support coordination; participate in after-hours rotation as needed for critical incidents.
• Coach and lead delivery team to improve quality, automation, operational visibility, and incident response capabilities.
• Establish and manage annual budget while maintaining vendor compliance and cost optimization initiatives.
• Develop and maintain strong business partnerships with SaaS application owners, IT stakeholders, and vendors.
• Have a strong understanding of the DevSecOps function as it pertains to the security architecture of the SaaS solutions (ie Single Sign On, FedRamp requirements, etc.)
• Prioritize and manage workload, escalations, issues, and risks across the portfolio.
• Limited travel when required for vendor meetings, implementations, and strategic planning.

Skills

SaaS portfolio management

People leadership

Budgeting & cost optimization

Vendor management

DevSecOps

Cross-functional collaboration

Education

Bachelor's degree

Tools

SharePoint

Documentum

Job description

FlightSafety International seeks a Manager, SaaS Platform Services to lead a portfolio of 40+ enterprise SaaS apps, guide a team of eight developers and testers, and optimize licenses, vendor relationships, and buy-vs-build decisions.

You will partner with product and delivery leads to maximize ROI, establish budgets, and drive DevSecOps practices across platforms such as SharePoint and Documentum, with limited travel.