SaaS Engineer

Unisys; Rockville (MD); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Unisys is seeking a mid-level SaaS-focused engineer to partner with product management and stakeholders to refine requirements and translate them into robust technical specifications. You will help design scalable solutions and contribute to AI-enabled features across our platforms.

You will work on authentication design, LDAP-driven IAM integration, and REST API collaborations, ensuring reliability and smooth upgrades while supporting ticketing and prod maintenance.

Qualifications

• Mid-level SaaS experience with ServiceNow exposure preferred.
• Ability to translate requirements into robust software specs.
• Familiarity with IAM concepts, LDAP, and REST API integrations.

Responsibilities

• Partner with PMs and stakeholders to refine requirements before development.
• Transform business needs into robust technical specifications.
• Provide guidance on maintainability, scalability, and upgrades.
• Build and deploy AI features for existing and new tools.
• Design authentication mechanisms and IAM integration via LDAP sync.
• Create integrations between SaaS platforms and enterprise systems via REST APIs.

Skills

SaaS knowledge

ServiceNow

Analytical thinking

Documentation

Tools

REST APIs

LDAP

Identity & Access

Job description

Location: Rockville, MD / Tysons, VA / Washington, DC / Boca Raton, FL / Chicago, IL / Boston, MA / Jersey City, NJ / Woodbridge, NJ / Jericho, NY / New York, NY / Philadelphia, PA / Dallas, TX (3 days onsite per week)

New requirements:

Must:

• Mid-level SaaS ß should have at least jr-level or past ServiceNow (but doesn’t have to be focused in that. Should be able to think logically through “How can I test __tool__?”)

Bonus:

• GRC / IRM module ß not a must have

Space: We support a number of SaaS like ServiceNow, Icertis, NAVEX, Regology, iManage. We are also looking at going out of the box, reimplementing some of the custom code. We are starting to use GenAI to manage tickets, increase productivity etc. Will also work on tickets/prod support for SaaS platforms.

What You'll Do

Strategic Development & Design

• Partner with Product Management and business stakeholders to refine requirements and ensure clarity before development
• Transform complex business requirements into robust technical specifications for software components and applications
• Provide guidance considering maintainability, scalability, and compatibility with future upgrades

Platform Configuration & Development

• Build and deploy AI features for both existing processes and potentially new tools
• Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements
• Design authentication mechanisms, roles, and permissions integrated with our Identity and Access Management platform via automated LDAP sync
• Build integrations between Saas platform and enterprise systems for seamless data flow and automation using existing iHub spokes or customized REST APIs

Analytics & Reporting

• Design and maintain reports, workspaces, dashboards, service portals, and data visualizations
• Provide end users with actionable insights into platform performance and usage

Quality Assurance & Maintenance

• Conduct comprehensive testing including peer reviews and regression testing
• Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability
• Participate in testing platform upgrades and patches to ensure business continuity
• Execute timely updates including password rotations, AMI/midserver upgrades, and adaptive maintenance
• Orchestrate migrations between instances using update sets or application repository functionality
• Create and maintain documentation for system processes, configurations, and troubleshooting procedures
• Provide training to end-users and stakeholders
• Investigate and resolve platform incidents with the appropriate level of urgency through systematic troubleshooting and root cause analysis
• Proactively identify and implement process improvements and optimizations
• Adapt effectively to changing priorities in an evolving environment