SaaS Platform Administrator (ServiceNow) - 480

Relapath; Pontiac (MI); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Relapath is seeking a SaaS Platform Administrator to join a hybrid team with 2 days onsite weekly in Pontiac, MI. The role focuses on development, administration, configuration, and ongoing maintenance of the ServiceNow platform across modules including Incident, Problem, Change, CMDB, Discovery, Asset, Service Catalog, Knowledge, Service Portal and Reporting.

The ideal candidate will have 5+ years of hands-on ServiceNow experience, strong problem solving and excellent written and verbal

Qualifications

• 5+ years of hands-on ServiceNow development and administration experience.
• Excellent problem solving skills and strong written and verbal communication.
• Experience designing workflows, reporting, dashboards and process documentation.

Responsibilities

• Develop, configure and maintain the ServiceNow platform and its modules.
• Support incidents, problems, changes, CMDB, discovery, asset, service catalog, knowledge and service portal.
• Collaborate with users to gather requirements, test configurations and implement integrations.
• Create reports, dashboards and knowledge artifacts; stay current with new ServiceNow features.
• -drive continual improvement and best practices in a hybrid work environment.

Skills

ServiceNow development

ServiceNow administration

Problem solving

Written and verbal communication

Agile

Reporting & dashboards

Tools

MS 365 Services

.NET

Job description

Job Description

Relapath is currently searching for a SaaS Platform Administrator. This position is open-ended, working a hybrid role with 2 days per week onsite in Pontiac, MI.

SaaS Platform Administrator.

The primary responsibility of the ServiceNow Administrator is for development, administration, configuration, and ongoing maintenance of the ServiceNow platform. This will include supporting processes like Incident, Problem, Change, CMDB, Discovery, Asset, Service Catalog, Knowledge, Service Portal, Performance Analytics and other service modules.

In addition to support functions, the ServiceNow Administrator performs design and implementation tasks such as; requirements gathering, configuration, integration and testing.

The Administrator partners with users to create/modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation. The Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement.

The candidate must have 5+ years of hands on experience development and administration of ServiceNow, have excellent problem solving skills, and strong written and verbal communication skills.

Environment: ServiceNow, MS 365 Services, .Net, Agile. Hybrid workplace with 2-days on-site per week.