ServiceNow Platform Administrator

Bickham Services Unlimited, LLC; Houston (TX); On-site; USD 110,000 - 165,000; Full time

Job summary

Bickham Services Unlimited, LLC is seeking a ServiceNow specialist to administer the platform, manage releases, and govern access. You will lead development of medium to high complexity changes, ensure alignment with security and governance, and collaborate with infrastructure to maintain health and performance.

The role emphasizes design leadership, documentation, and cross-functional coordination to deliver reliable service management and improvements.

Qualifications

• Strong ServiceNow administration experience.
• Experience with incident/defect triage and release governance.
• Excellent documentation discipline and cross-team communication.

Responsibilities

• Design and build platform changes of medium to high complexity.
• Lead workflow design, form logic, and app enhancements.
• Set coding and configuration standards for the team.
• Review technical solutions before deployment.
• Support complex defects and root-cause analysis.
• Build and maintain forms, flows, catalog items, notifications, and dashboards.
• Coordinate UAT, sign-off, and release readiness with business.

Skills

ServiceNow admin

Release governance

Access governance

Incident triage

Documentation discipline

Tools

Flow Designer

Scripting

Integrations

Scoped apps

Catalog/fulfillment

Job description

Primary purpose: Keep the platform stable, secure, well-governed, and release-ready.

Key responsibilities

• Administer users, groups, roles, and access
• Manage update sets, release calendar, and deployment controls
• Coordinate clones, patches, upgrade readiness, and regression cycles
• Monitor instance health, performance, and configuration hygiene
• Maintain system properties, notifications, scheduled jobs, and technical documentation
• Coordinate with infrastructure/security teams on platform controls

Required skills

• Strong ServiceNow administration experience
• Release and environment management
• Security role and access governance
• Incident/defect triage
• Strong documentation discipline

The ideal candidate would also have skills as a technical lead and developer to include;

Key responsibilities

• Design and build medium/high-complexity platform changes
• Lead workflow/flow design, form logic, and app enhancements
• Set coding/configuration standards
• Review technical solutions before deployment
• Support complex defects and root-cause analysis
• Build and maintain forms, flows, catalog items, notifications, and dashboards
• Support departmental workflow enhancements
• Resolve production defects and service requests
• Develop minor integrations and configuration changes
• Support testing and deployment validation
• Run intake sessions with departments
• Document requirements, user stories, acceptance criteria, and process maps
• Facilitate prioritization with business and platform leadership
• Coordinate UAT, business sign-off, and release readiness
• Maintain training aids, SOPs, and knowledge documentation

Required skills

• Strong ServiceNow development background
• Flow Designer, scripting, integrations, and scoped app experience
• Technical design discipline and Testing and code review practices
• ServiceNow configuration and development and Service catalog/request fulfillment logic
• Workflow/process automation
• Reporting/dashboard support
• Strong requirements gathering and process mapping
• Service management/process improvement background
• UAT coordination
• Documentation and communication skills
• Ability to work across technical and business teams
• Ability to translate business requirements into platform solutions