SaaS Onboarding Project Manager (Hybrid/Remote)

Lightspeed DMS LLC.; United States; Hybrid; USD 75,000 - 97,000; Full time

Job summary

Lightspeed DMS LLC seeks a Project Manager for end-to-end SaaS onboarding and implementation with dealerships. You’ll guide customers from pre-launch configuration to go-live, cross-functional with Sales, Customer Success and Product, translating complex SaaS capabilities into tangible business outcomes.

This hybrid role requires coordinating multiple installs, data migrations, and verification sessions, while documenting decisions and maintaining project backlogs.

Qualifications

• Bachelor’s degree in Business, Information Systems, or a related field.
• Experience managing SaaS implementation, onboarding, or customer success projects in a B2B environment.
• Excellent time management and organizational skills, with the ability to juggle multiple projects and priorities simultaneously.
• Comfort working with cloud-based platforms, CRMs, and project management tools (e.g., Salesforce, Jira, Asana, or similar).
• Availability to work periodic weekends and after-hours during critical go-live windows.

Responsibilities

• Lead structured onboarding projects for new SaaS subscribers, managing scope, timeline, and deliverables across pre-launch, go-live, and post-launch phases.
• Configure and customize the DMS platform to align with each dealership’s workflows, integrations, and subscription tier.
• Conduct data migration planning and verification to ensure a seamless transition from legacy systems to the Lightspeed SaaS environment.
• Run verification sessions to confirm client understanding of platform functionality and validate configuration accuracy before go-live.
• Manage concurrent implementation projects across multiple accounts using project management tools, maintaining accurate status, milestones, and risk logs.

Skills

Time management

Organizational skills

Cloud platforms experience

CRM tools experience

Project management tools

Education

Bachelor's degree

Tools

Salesforce

Jira

Asana

Job description

Lightspeed DMS LLC seeks a Project Manager for end-to-end SaaS onboarding and implementation with dealerships. You’ll guide customers from pre-launch configuration to go-live, cross-functional with Sales, Customer Success and Product, translating complex SaaS capabilities into tangible business outcomes.

This hybrid role requires coordinating multiple installs, data migrations, and verification sessions, while documenting decisions and maintaining project backlogs.