Onboarding Manager

IsoTalent; Pleasant Grove (UT); On-site; USD 130,000; Full time

Benefits offered by this job

Compensation: $130,000 annual salary

Commission

Health, Dental, Vision, Life & Disability Insurance

Paid Time Off

Job summary

A leading SaaS company in Pleasant Grove, Utah is seeking an Onboarding Manager to enhance customer onboarding journeys. This role requires 3+ years of experience in SaaS environments and expertise in managing onboarding processes. The ideal candidate should excel in project management, telephony system setups, and collaborate with various teams for seamless customer experiences. Competitive compensation includes a $130,000 salary, commission, and comprehensive health insurance packages.

Qualifications

• 3+ years of experience in SaaS onboarding, implementation, or customer success.
• Ability to move customers from contract to go-live quickly.
• Experience with telephony setup and call routing.

Responsibilities

• Own the customer onboarding process from contract close to go-live.
• Lead onboarding engagements to ensure fast time-to-value.
• Collaborate with Sales on clean handoffs and aligned expectations.

Skills

Customer onboarding

Project management

Organization

Prioritization

Telephony experience

Tools

Salesforce

AI-powered products

TruLark

Job description

Our client is seeking an Onboarding Manager in the SaaS technology space to join their growing team in Pleasant Grove, Utah. Do you thrive in fast-paced SaaS environments and love helping customers see value quickly? Are you passionate about customer onboarding, implementation, and driving early adoption? Do you enjoy partnering cross-functionally with Sales, Customer Success, and Product teams? If yes, this may be the perfect Onboarding Manager role for you. Keep scrolling to see what this company has to offer.

The Perks!

• Compensation: $130,000 annual salary
• + commission
• Health, Dental, Vision, Life & Disability Insurance
• Paid Time Off

A Day in the Life of the Onboarding Manager

In this role, you’ll own the customer onboarding journey from contract close through go-live and early adoption. You’ll work closely with internal teams and customers to ensure smooth implementations, fast time-to-value, and a seamless transition to ongoing Customer Success. Your work directly supports our client’s mission to improve customer communication and engagement through innovative SaaS technology.

Responsibilities include:

• Owning the end-to-end customer onboarding process from kickoff through successful launch and handoff to Customer Success
• Leading onboarding engagements to drive fast time-to-value and strong early product adoption
• Partnering with Sales to ensure clean handoffs, aligned expectations, and clearly defined customer goals
• Managing onboarding timelines, milestones, and success criteria for multiple concurrent customers
• Supporting technical setup, including telephony configuration, integrations, and platform enablement
• Identifying and proactively resolving onboarding risks, delays, and escalations
• Collaborating cross-functionally with Product, Support, and Customer Success to improve onboarding processes
• Building and maintaining onboarding playbooks, documentation, and scalable workflows
• Tracking and reporting onboarding KPIs such as time-to-value, launch success, and early retention
• Maintaining accurate onboarding data and customer details in CRM systems
• Ensuring a smooth transition from onboarding to long-term Customer Success ownership

Requirements and Qualifications:

• 3+ years of experience in SaaS onboarding, implementation, professional services, or customer success
• Proven ability to move customers from contract to go-live quickly without sacrificing quality
• Telephony experience, including call routing, number provisioning, and voice system setup
• TruLark experience or similar customer engagement or messaging platforms
• Strong project management, organization, and prioritization skills
• Familiarity with AI-powered products and articulating AI-driven value to customers (preferred)
• Experience with CRM tools such as Salesforce (preferred)
• Comfort working in a fast-growing, scaling SaaS environment with evolving processes

About the Hiring Company:

Our client is a leading SaaS company focused on transforming how businesses communicate and engage with their customers across North America. Their innovative messaging and reputation platform helps thousands of businesses streamline communication, improve customer satisfaction, and drive growth. Backed by a passionate team, they are committed to building technology that creates stronger customer connections in a digital-first world.

Come Join Our Onboarding Team!

Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!