SaaS IT Project Lead - Agile & Cross-Functional

RightCom; Dallas (TX); On-site; Full time

Job description

About the Role

Founded in April 2013, RightCom is the leading customer experience management company in Africa. Specializing in cloud-based customer experience (CX) software, the company has become a one‑stop shop for all CX needs, adding management consulting and outsourcing (CX BPO) to its enterprise suite, supported by a strong distribution agent network.

Main Mission

Manage, coordinate, and deliver client and internal IT projects on time, within scope, and at the expected quality level.

Key Responsibilities

• Gather and analyze technical requirements with clients and internal stakeholders.
• Draft functional and technical specification documents.
• Develop project plans, allocate tasks, track milestones, and manage priorities.
• Organize and lead project follow‑up meetings (stand‑ups, checkpoints, steering committees).
• Collaborate closely with developers (frontend, backend, mobile, DevOps).
• Coordinate testing, user acceptance phases, and go‑live.
• Track bug fixes, technical evolutions, and version releases.
• Validate deliverables with internal or external clients.

Quality Monitoring & Documentation

• Define success indicators (project KPIs, technical quality, client satisfaction).
• Draft progress reports and meeting minutes.
• Identify roadblocks and propose quick, effective solutions.
• Act as the main IT contact for clients throughout the project lifecycle.
• Support users during onboarding and initial training phases.
• Collect user feedback and share with Product teams.
• Contribute to a smooth, responsive, and professional project experience.

Desired Profile

• Experience: 3–5 years in IT project management, within SaaS, software integration, or digital transformation environments.
• Education: Master’s degree (Bac+4/5) in Computer Science, Information Systems, Engineering, or equivalent.
• Strong knowledge of project management methodologies (traditional and agile).
• Ability to communicate effectively with both technical and non‑technical stakeholders.
• Strong organizational skills, rigor, cross‑functional leadership, and analytical ability.
• Proficiency with project management tools (Notion, Trello, Jira, ClickUp, etc.) and collaboration platforms.
• Fluency in French; technical English is a plus.

What We Offer

• A high‑impact cross‑functional role in a leading pan‑African tech company.
• Opportunities to work on innovative projects with both technical and human dimensions.
• An agile, collaborative, and constantly evolving environment.
• Recognition based on results and increasing responsibilities.
• Competitive compensation and career growth opportunities.

Do you enjoy organizing, coordinating, and delivering projects with rigor and method? Join RightCom as a IT Project Manager and contribute to the success of our technology deployments across Africa.