Assistant Manager

Beocom Technologies Llc; Fort Collins (CO); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Professional development budget

Job summary

A growing IT services company in Fort Collins is seeking an Assistant Manager to oversee day-to-day sales coordination and customer success. This role involves managing client experiences, project delivery, and communication, ensuring high satisfaction and operational excellence. The ideal candidate has 3-6 years in an operations role, strong business systems skills, and a proactive mindset. Competitive compensation is offered, reflecting the importance of this position within the company.

Qualifications

• 3-6+ years in a client-facing operations role, preferably in IT services.
• Proven experience in managing sales processes and project delivery.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as primary contact for prospects and customers.
• Manage the full sales support cycle and coordinate demos.
• Own customer onboarding and account management.

Skills

Client-facing operations

Sales process management

Communication

Project management

Process improvement

Education

Bachelor’s degree in Business or related field

Tools

CRM systems (HubSpot, Pipedrive)

Project Management tools (Asana, Jira)

Job description

Beocom Technologies is a growing IT services company delivering IT Consulting, MSP services, Web Hosting, and solutions including Network & VoIP implementation, Cloud Computing, Automation & Virtualization, Email Servers, and Cybersecurity. We’re hiring an Assistant Manager to be the face of the company—from first-touch with prospects through successful project delivery and ongoing account growth.

This is a high-visibility, hands‑on role for someone with exceptional ambition, professionalism, and operational rigor. You’ll own day‑to‑day sales coordination, customer success/account management, project operations, business systems/reporting, and cross‑functional execution. If you love building repeatable processes, moving deals and projects to the finish line, and creating delighted customers, this role is for you.

What You’ll Do (Core Responsibilities)

Client Experience & Sales Operations

• Serve as a primary point of contact for inbound/outbound prospects and existing customers; deliver fast, professional, and proactive communication.
• Manage the full sales support cycle: lead intake, qualification, proposals/quotes, SOWs, e‑signatures, and handoffs to delivery.
• Maintain CRM hygiene, pipeline accuracy, and forecast reliability; prepare weekly sales and account status reports.
• Coordinate demos, discovery calls, and onsite visits; ensure meeting notes and next steps are captured and tracked.

Account Management & Customer Success

• Own customer onboarding checklists, adoption plans, and success reviews (QBRs/EBRs).
• Monitor support tickets, SLAs, and satisfaction (CSAT/NPS); elevate risks and drive timely resolution.
• Design and implement customer engagement campaigns (renewals, upsell/cross‑sell plays, product education).

Project, Events & Delivery Coordination

• Plan and track projects and events (scope, schedule, resources, risks, dependencies) using a PM tool.
• Run standups, update project boards, manage task assignments, and communicate status to stakeholders.
• Ensure change management, documentation, acceptance criteria, and sign‑offs are met for on‑time, on‑budget delivery.

Business Systems, Processes & Reporting

• Administer/coordinate business software systems (CRM, PSA/Ticketing, PM, Helpdesk, Asset/Inventory, Accounting).
• Build dashboards and routine reports covering pipeline, revenue, utilization, tickets/SLA, project burndown, inventory, and marketing KPIs.
• Map, document, and improve business processes and workflows for repeatability and scale.

Marketing & Growth Enablement

• Design and execute lightweight marketing strategies: campaigns, email sequences, social posts, events/webinars, landing pages, and case studies.
• Coordinate with outside agencies, vendors, partners, and stakeholders; manage deliverables and brand consistency.
• Track campaign performance and ROI; recommend optimizations based on data.

Operations, Finance & Asset Management

• Open, triage, and monitor tickets; track resolution processes and special operations performance metrics.
• Assist with bookkeeping tasks (POs, invoices, expenses, time entries), and reduce billing/collections friction in coordination with accounting.
• Maintain asset and inventory records (hardware, software licenses, warranties); support procurement and RMA processes.
• Monitor systems, processes, and procedures; ensure compliance with internal controls and standards.

General Management Support

• Assist the Manager with special projects, research, vendor evaluations, and executive updates.
• Create documentation, SOPs, and internal knowledge base articles.
• Jump in wherever needed to keep customers happy and the business running smoothly.

What Success Looks Like (Key Metrics/KPIs)

• Sales/Revenue: Accurate pipeline forecasting; on‑time quotes/SOWs; revenue growth and improved win rate.
• Customer Health: High CSAT/NPS; reduced churn; SLA compliance; faster time‑to‑resolution and onboarding.
• Project Delivery: On‑time, on‑budget completion; clear status reporting; minimized scope creep.
• Operational Excellence: Clean systems data, on‑time reporting, documented workflows, audit‑ready records.
• Marketing Impact: Campaigns launched as planned; measurable lead generation and engagement.

Qualifications

Required

• 3‑6+ years in a client‑facing operations role such as Assistant Manager, Operations Coordinator, Project Coordinator/Manager, Account Manager, or Customer Success—preferably in IT services/MSP, SaaS, or technology consulting.
• Proven experience managing sales processes, customer accounts, and cross‑functional project delivery.
• Strong business systems aptitude; able to learn and administer tools quickly and produce insightful reports.
• Demonstrated ability to document processes, build checklists/SOPs, and improve workflows.
• Excellent written and verbal communication; executive presence and customer‑first mindset.
• High ownership, urgency, and follow‑through; comfortable balancing multiple priorities in a fast‑moving environment.

Preferred

• Experience with common tools (or equivalents): CRM (e.g., HubSpot, Pipedrive), PSA/Ticketing (e.g., ConnectWise, Autotask), PM (e.g., Asana, Monday.com, Jira), Helpdesk (e.g., Freshdesk, Zendesk), Accounting (e.g., QuickBooks), and Asset/Inventory systems.
• Familiarity with MSP/IT concepts: SLAs, change management, asset lifecycle, licensing, cybersecurity basics, and cloud services.
• Certifications a plus: ITIL Foundation, CompTIA Project+ / CAPM / PMP (Jr.), HubSpot Sales/Marketing, QuickBooks ProAdvisor.
• Event coordination experience (virtual webinars and in‑person customer events).

Education

• Bachelor’s degree in Business, Information Systems, Communications, or related field or equivalent practical experience.

Skills & Competencies

• Operational Mastery: Process mapping, SOP creation, task management, risk tracking, and status reporting.
• Analytical & Reporting: Building dashboards, interpreting KPIs, and making data‑driven recommendations.
• Client Excellence: Relationship building, expectation management, conflict resolution, and consultative communication.
• Sales & Marketing Support: Proposal writing, light copywriting, campaign coordination, and event logistics.
• Technical Fluency: Comfortable discussing IT services (cloud, networking, cybersecurity) with non‑technical stakeholders; knows when to pull in SMEs.
• Tools: Proficient with spreadsheets, presentation tools, e‑signature, and collaboration suites (Microsoft 365/Google Workspace).
• Personal Attributes: Ambitious, reliable, detail‑oriented, calm under pressure, and hungry to learn and grow.

Work Environment & Schedule

• Schedule: Full‑time, Monday–Friday; occasional after‑hours or weekend support for go‑lives/events.
• Travel: Light, as needed for customer meetings or events.
• Work Model: Onsite.
• Equipment: Company laptop and required software provided.

Compensation & Benefits

• Compensation: Competitive base salary $20/hr – $25/hr plus performance bonus tied to KPIs.
• Benefits: Medical, dental, vision; PTO & holidays; 401(k); professional development budget; certification reimbursements; phone/internet stipend; mileage reimbursement for approved travel.

Equal Opportunity

Beocom Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need a reasonable accommodation during the application process, please let us know.

How to Apply

Please submit your resume and a brief cover letter describing a project you helped drive from first customer interaction through completion—what was your role, what tools did you use, and what the outcomes were.