IT Project Manager

RightCom; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Job summary

RightCom, a leading customer experience management company, seeks an IT Project Manager to manage and deliver client projects effectively. This role entails gathering requirements, developing plans, and collaborating with cross-functional teams.

Ideal candidates will have 3–5 years of project management experience, a Master’s degree in a related field, and proficiency in project management tools. The position offers competitive compensation and opportunities for career growth within a dynamic environment.

Qualifications

• 3–5 years of experience in IT project management.
• Experience in SaaS, software integration, or digital transformation environments.
• Strong knowledge of traditional and agile project management methodologies.

Responsibilities

• Manage client and internal IT projects on time and within scope.
• Gather and analyze technical requirements with clients.
• Draft functional and technical specification documents.

Skills

Project management methodologies

Communication with stakeholders

Organizational skills

Analytical ability

Fluency in French

Technical English

Education

Master’s degree in Computer Science, Information Systems, Engineering

Tools

Notion

Trello

Jira

ClickUp

Job description

About the Role

Founded in April 2013, RightCom is the leading customer experience management company in Africa. Specializing in cloud-based customer experience (CX) software, the company has become a one‑stop shop for all CX needs, adding management consulting and outsourcing (CX BPO) to its enterprise suite, supported by a strong distribution agent network.

Main Mission

Manage, coordinate, and deliver client and internal IT projects on time, within scope, and at the expected quality level.

Key Responsibilities

• Gather and analyze technical requirements with clients and internal stakeholders.
• Draft functional and technical specification documents.
• Develop project plans, allocate tasks, track milestones, and manage priorities.
• Organize and lead project follow‑up meetings (stand‑ups, checkpoints, steering committees).
• Collaborate closely with developers (frontend, backend, mobile, DevOps).
• Coordinate testing, user acceptance phases, and go‑live.
• Track bug fixes, technical evolutions, and version releases.
• Validate deliverables with internal or external clients.

Quality Monitoring & Documentation

• Define success indicators (project KPIs, technical quality, client satisfaction).
• Draft progress reports and meeting minutes.
• Identify roadblocks and propose quick, effective solutions.
• Act as the main IT contact for clients throughout the project lifecycle.
• Support users during onboarding and initial training phases.
• Collect user feedback and share with Product teams.
• Contribute to a smooth, responsive, and professional project experience.

Desired Profile

• Experience: 3–5 years in IT project management, within SaaS, software integration, or digital transformation environments.
• Education: Master’s degree (Bac+4/5) in Computer Science, Information Systems, Engineering, or equivalent.
• Strong knowledge of project management methodologies (traditional and agile).
• Ability to communicate effectively with both technical and non‑technical stakeholders.
• Strong organizational skills, rigor, cross‑functional leadership, and analytical ability.
• Proficiency with project management tools (Notion, Trello, Jira, ClickUp, etc.) and collaboration platforms.
• Fluency in French; technical English is a plus.

What We Offer

• A high‑impact cross‑functional role in a leading pan‑African tech company.
• Opportunities to work on innovative projects with both technical and human dimensions.
• An agile, collaborative, and constantly evolving environment.
• Recognition based on results and increasing responsibilities.
• Competitive compensation and career growth opportunities.

Do you enjoy organizing, coordinating, and delivering projects with rigor and method? Join RightCom as a IT Project Manager and contribute to the success of our technology deployments across Africa.