SaaS Implementation & Training Lead (Raleigh)

Chekhub

Raleigh (NC)

On-site

USD 70,000 - 110,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

Medical insurance

Job summary

Chekhub is seeking a Product Implementation Specialist to lead onboarding for new customers. You will configure the platform to mirror each site's workflows and asset structures, then train end users to be self-sufficient from day one.

You will own implementations from go-live, provide hands-on training, create instructional materials, and serve as the technical contact post-launch, collaborating with product teams to voice customer pain points and support adoption.

Qualifications

3+ years in implementation, onboarding, training, or customer education in B2B SaaS.
Strong presentation and instructional skills to translate workflows into training.
Ability to configure software to match customer workflows.
Self-starter with autonomy in a fast-paced startup.
Must be located in the Raleigh, NC area.

Responsibilities

Own new customer implementations from configuration through go-live.
Configure Chekhub to match each customer's unique workflows.
Deliver hands-on training and instructional materials to customer teams.
Act as the customer's ongoing technical support contact post-launch.
Collaborate with technical writers and product teams to voice customer pain points.
Other tasks, duties, and responsibilities as business needs require.