SaaS Implementation Specialist — Client-Facing & AI-Driven

Points North; BLOOMINGTON (MN); Hybrid; USD 55.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Retirement Savings (SIMPLE/ROTH IRA)

Time Off with Holidays and VTO

Growth Opportunities

Flexible/Hybrid work arrangements

Zusammenfassung

Points North is seeking an Implementation Specialist to own the full customer implementation process for small business and mid-market clients from our Bloomington, MN headquarters. You will configure systems, run user trainings, scope data integration, and track project timelines, while documenting communication in HubSpot.

Ideal candidates have 1+ year of software industry experience, SaaS implementation exposure, and strong problem-solving and communication skills.

Qualifikationen

• Bachelor’s degree or equivalent industry experience.
• 1+ year customer-facing experience within the software industry.
• 1+ year SaaS implementation experience, highly preferred.
• Experience in Construction, Financial Services, and/or Payroll, preferred.
• Experience within a growing SaaS and/or software company, preferred.
• Able to work hybrid from our Bloomington, MN headquarters.

Aufgaben

• Own the full customer implementation process for our small business and mid-market customers to ensure a smooth and successful implementation.
• Configure systems on behalf of customers.
• Run user training sessions.
• Scope data integration and product needs, ensuring a smooth and successful implementation.
• Track time on projects and hold clients accountable, within their SLA or SOW.
• Document all client communication in our CRM (Hubspot).
• Set, communicate, and manage project plans and execute to expected timeline.
• Clearly capture and articulate client needs to influence product features.
• Develop an understanding of our partners' systems, and build relationships with partner contacts and implementation specialists.
• Become a SME on our products to set client expectations, including understanding how our solutions can be used to help our clients.
• Build sustainable relationships and trust with clients through open and interactive communication.
• Drive and accelerate user adoption by advising clients on product features.
• Meet internal goals while maintaining high levels of customer satisfaction.

Kenntnisse

Client-facing experience

Project management

Documentation

Problem-solving

Technical aptitude

AI forward

Learning new software

Ausbildung

Bachelor’s degree or equivalent industry experience

Tools

HubSpot CRM

Jobbeschreibung

Points North is seeking an Implementation Specialist to own the full customer implementation process for small business and mid-market clients from our Bloomington, MN headquarters. You will configure systems, run user trainings, scope data integration, and track project timelines, while documenting communication in HubSpot.

Ideal candidates have 1+ year of software industry experience, SaaS implementation exposure, and strong problem-solving and communication skills.