Associate Implementation Specialist

Points North; BLOOMINGTON (MN); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Retirement Savings (SIMPLE/ROTH IRA)

Time Off with Holidays and VTO

Growth Opportunities

Flexible/Hybrid work arrangements

Job summary

Points North is seeking an Implementation Specialist to own the full customer implementation process for small business and mid-market clients from our Bloomington, MN headquarters. You will configure systems, run user trainings, scope data integration, and track project timelines, while documenting communication in HubSpot.

Ideal candidates have 1+ year of software industry experience, SaaS implementation exposure, and strong problem-solving and communication skills.

Qualifications

• Bachelor’s degree or equivalent industry experience.
• 1+ year customer-facing experience within the software industry.
• 1+ year SaaS implementation experience, highly preferred.
• Experience in Construction, Financial Services, and/or Payroll, preferred.
• Experience within a growing SaaS and/or software company, preferred.
• Able to work hybrid from our Bloomington, MN headquarters.

Responsibilities

• Own the full customer implementation process for our small business and mid-market customers to ensure a smooth and successful implementation.
• Configure systems on behalf of customers.
• Run user training sessions.
• Scope data integration and product needs, ensuring a smooth and successful implementation.
• Track time on projects and hold clients accountable, within their SLA or SOW.
• Document all client communication in our CRM (Hubspot).
• Set, communicate, and manage project plans and execute to expected timeline.
• Clearly capture and articulate client needs to influence product features.
• Develop an understanding of our partners' systems, and build relationships with partner contacts and implementation specialists.
• Become a SME on our products to set client expectations, including understanding how our solutions can be used to help our clients.
• Build sustainable relationships and trust with clients through open and interactive communication.
• Drive and accelerate user adoption by advising clients on product features.
• Meet internal goals while maintaining high levels of customer satisfaction.

Skills

Client-facing experience

Project management

Documentation

Problem-solving

Technical aptitude

AI forward

Learning new software

Education

Bachelor’s degree or equivalent industry experience

Tools

HubSpot CRM

Job description

What You'll Be Doing:

• Own the full customer implementation process for our small business and mid-market customers to ensure a smooth and successful implementation, including:

• Configure systems on behalf of customers

• Run user training sessions

• Scope data integration and product needs, ensuring a smooth and successful implementation

• Track time on projects and hold clients accountable, within their SLA or SOW

• Document all client communication in our CRM (Hubspot)

• Set, communicate, and manage project plans and execute to expected timeline

• Clearly capture and articulate client needs to influence product features

• Develop an understanding of our partners' systems, and build relationships with partner contacts and implementation specialists

• Become a SME on our products to set client expectations, including understanding how our solutions can be used to help our clients

• Build sustainable relationships and trust with clients through open and interactive communication

• Drive and accelerate user adoption by advising clients on product features

• Meet internal goals while maintaining high levels of customer satisfaction

We're Looking For:

• Client-facing experience and communication skills

• Able to handle a fast pace in an ever-changing, sometimes ambiguous environment

• Expertise in project and/or task management and maintaining appropriate documentation

• Demonstrable problem-solving skills with a desire to solve other people’s problems

• Technical aptitude, the ability to learn new software and technologies quickly

• AI Forward - excited about leveraging AI tools in your daily workflow to create better efficiencies and solutions

Qualifications:

• Bachelor’s degree or equivalent industry experience

• 1+ year customer-facing experience within the software industry

• 1+ year SaaS implementation experience, highly preferred

• Experience in Construction, Financial Services, and/or Payroll, preferred

• Experience within a growing SaaS and/or software company, preferred

• Able to work hybrid from our Bloomington, MN headquarters

At Points North, we believe that taking care of our team is the foundation of our success. That's why we've created a benefits package designed to support you both personally and professionally:

• Health Insurance: Comprehensive medical, dental, and vision plans are available to keep you and your family healthy.

• Retirement Savings: Invest in your future with employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan.

• Time Off: Generous PTO, paid holidays, and Volunteer Time Off (VTO) are offered so that you can take time to recharge and give back to what matters to you.

• Growth Opportunities: Professional development is encouraged whether it be in training, certifications, or other opportunities to boost your career.

• Flexibility: Depending on the role, remote or hybrid arrangements may be made available to fit your lifestyle and business needs.

For this position the base salary range is $55,000.00-$65,000.00 per year, plus annual bonus eligibility. Final compensation determinations will reflect your unique experience, skills, and the responsibilities of the role. At Points North, you'll find an energizing, ambitious and supportive workplace where your contributions make a real impact.